Supporter Services Executive
c. £27,- £33,
Hybrid Working / Barking- Outer London
The Talent Set is delighted to be working with Barnardos, a national charity dedicated to changing the lives of children, as they recruit a detail-oriented and enthusiastic Supporter Services Executive. Barnardos is committed to delivering exceptional service and stewardship. In this role, fostering and enhancing the loyalty and engagement of both existing and potential supporters is key. The successful candidate will manage the teams third-party service providers, who support various fundraising activities throughout the year, and will regularly engage with supporters. This role will ensure that supporters feel valued and connected to Barnardos mission.
Key Responsibilities:
1. Oversee the thanking processes for both internal and external stakeholders, coordinating with service suppliers to ensure systems are cost-effective, efficient, and meet the expectations of the supporters.
2. Manage and administer payroll giving, including data processing and handling the onboarding process for new supporters recruited through this fundraising method.
3. Oversee and maintain the daily operations of third-party service providers, ensuring compliance with KPIs, SLAs, and contractual standards.
4. Manage stock, storage, and fulfilment of fundraising and marketing materials, ensuring compliance with all relevant regulations.
5. Develop and maintain processes and procedures for handling supporter data in line with GDPR requirements.
6. Administer and manage third-party services related to Gaming activities, including compliance, verification checks, and audits.
7. Collaborate with the data provider and CRM team to automate data management processes and maximise efficiency across fundraising activities.
Person Specification:
8. Excellent organisational skills, with the ability to multitask, prioritise activities, and manage conflicting priorities in a busy environment.
9. Strong communication and relationship-building skills, with the ability to engage sensitively with both supporters and internal teams.
10. Significant experience managing third-party service providers, with a background in either the commercial or charity sectors.
11. Proven ability to develop and implement systems and processes that enhance efficiency, reduce costs, and improve overall effectiveness.
12. Strong experience in Customer Relationship Management (CRM) databases (e.g., Salesforce) and web-based fulfilment systems.
The deadline for applications is Wednesday 18th September .
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.