Job summary
Exciting Opportunity - Part-time Band 4 Patient Management Officer
An attractive opportunity has arisen to join our dedicated Radiotherapy team at BHRUT NHS Trust as a Band 4 Patient Management Officer.
We are a department committed to innovation and continuous improvement, placing patients at the heart of everything we do. We're now looking for a motivated, enthusiastic individual to become a valued part of our friendly and supportive team.
What we're looking for:
* A natural team player who builds strong working relationships
* A flexible and positive attitude towards change
* Ability to remain calm and methodical under pressure
* Excellent communication skills with both patients and colleagues
* Solid knowledge of Microsoft Office applications
Our department serves patients from across East London and Essex, offering a varied and dynamic work environment.
Location & Transport: The hospital is conveniently located just a 15-minute walk from the nearest train station. Alternatively, there are frequent bus services that stop right outside the main entrance.
Main duties of the job
* To provide Administration and Clerical support to patients receiving Radiotherapy treatment
* To co-ordinate the day to day administrative and clerical services within the above specialist area, ensuring that all patients are processed through the booking systems procedures
* To support, administratively, the medical, radiography and medical physics staff within the radiotherapy department.
* To gain sufficient knowledge of anatomy and medical terminology to be able to carry out duties efficiently, especially in respect to treatment and patient prioritisation. Training will be provided as necessary.
* To liaise with patients, Clinicians, Service Managers, Radiographers, Mould Room Technologists, Physicists, Ward staff, Cancer Trackers and other administrative staff in respect of waiting times, date and time of planning and treatment sessions and special preparation required
* To maintain the Waiting Times Targets for 1st modality patients
* To maintain the collection of Booking Office statistics as required.
* Systems and equipment include PAS, ARIA, Somerset, Qpulse Cyberlab etc.
About us
We're an organisation that is getting better and better and our improvements are driven by a determination to deliver care we're proud of and our patients are happy with. We're no longer in special measures; we've opened two new theatres at our Elective Surgical Hub in King George Hospital (KGH); and Matthew Trainer, our Chief Executive, has been named the top CEO by the Health Service Journal.
We operate from two main sites - KGH in Goodmayes and Queen's Hospital in Romford. We have two busy emergency departments with more than 330,000 people visiting them last year. We're campaigning to secure the £35m we need to transform the A&E at Queen's and get rid of corridor care.
Our patients are benefitting from our Women's Health Hub in Ilford; an Ageing Well Centre in Hornchurch; and Community Diagnostic Centres (CDC) at Barking Community Hospital and at St George's Health and Wellbeing Hub in Hornchurch.
These CDCs are open 12 hours a day, 7 days a week and are providing an extra 88,000 scans a year.
The majority of our 8,000 staff - who come from 146 different countries - live in the three diverse London boroughs we serve and are from black, Asian and minority ethnic groups. Many can work flexibly and more than 400 of them are on our Ofsted accredited apprenticeship programmes. We're proud to be a London Living Wage employer.
We're looking forward to introducing an electronic patient record that will be transformative for our staff and beneficial for our patients.
Date posted
15 April 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
£23,310.75 to £25,248.82 a year Per annum based on 28.125 hours per week
Contract
Permanent
Working pattern
Part-time
Reference number
162-6991-NC
Job locations
Queen's Hospital, Romford, RM7 0AG
Person Specification
Experience/Knowledge
Essential
* Previous experience with administrative work within NHS/healthcare environment
* Good understanding of Microsoft Office
* Knowledge of PAS and Tracker
Desirable
* Previous work experience in a Radiotherapy department
Education/Qualifications
Essential
* Good standard of secondary education
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications.
For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name: Barking, Havering and Redbridge University Hospitals NHS Trust
Address: Queen's Hospital, Romford, RM7 0AG
Employer's website: https://www.bhrhospitals.nhs.uk/ (Opens in a new tab)
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