Location
Hybrid < 1-2 days in the office/Support Centre on Hams Hall Distribution Park, Coleshill.
Why The Works?
We don’t just sell products.
We inspire reading, learning, creativity and play.
The Works. It literally means everything. And whatever your story or background, we’re all about unlocking imagination and making creativity accessible to everyone.
This is more than toys and books and art supplies. This is about inspiring people to read, learn, create and play. So, with the right passion, it all starts with you.
Become a Digital Product Manager
Please note, you must have experience with Salesforce.
We are looking for a talented and experienced Ecommerce Manager/Digital Product Manager with expertise in Salesforce to join our Digital team. As a Digital Product Manager, you will play a pivotal role in delivering a best-in-class digital offering for The Works. Key focuses will include the delivery of digital initiatives and improving the ROI of our Salesforce platform.
Your Mission
* Improve site performance with a focus on site search, merch, tooling management and maximising ROI of TheWorks.co.uk site on the SF platform.
* Be the main POC for the Digital team for all technical activities and site optimisation, managing the eCommerce roadmap to ensure alignment to strategic outcomes.
* Attend Digital trade meetings, contributing actionable insights on site performance to improve site metrics.
* Support TS with requirement gathering for the implementation of new ecommerce systems and technologies.
* Attend Sprints and support with product roadmap backlog prioritisation.
* Manage the Digital Analyst to harness insights to improve site performance.
* Support the Digital Content team with campaign activity insight to help maximise trading opportunities.
* Carry out regular site walks to identify any site errors/bugs.
* Set up promotions and voucher code management.
* Develop a strong relationship with the SF account manager.
* Work with the UX team to suggest potential tests through an understanding of site performance.
* Ensure a positive online shopping experience for customers, monitoring feedback and implementing strategies for improvement.
* Look for opportunities to increase cross sales and drive bigger basket sizes.
* Responsible for reporting and optimising search functionality.
* Support delivery of initiatives for future digital growth including marketplace expansions.
* Conduct regular analysis of competitors' e-commerce strategies and recommend strategic actions.
Skills/Behaviours That Will Set You Apart
* Must have solid experience with Salesforce.
* A full understanding of the eCommerce and digital ecosystem.
* Strong project management experience including execution and stakeholder management.
* Solid understanding of search/merch tooling.
* Collaborate with cross-functional teams to ensure alignment and support overall company objectives.
* Work with the SEO team on the taxonomy and navigation.
* Experienced with Google Analytics 4 (GA4) and other customer behavioural tools.
* Marketplace / Dropship experience preferred.
* A confident communicator.
* Self-motivated and organised.
* Adaptable and flexible to evolving demands.
* Customer-focused mindset.
* Embodies a hands-on mentality.
Being a great leader
As a great leader, you'll create an environment that's more than just co-workers — it's a team.
• Align Goals with Values: Ensure that your team’s goals are clearly connected to the company’s values and purpose.
• Clear Communication: Ensure that your team understands the goals, expectations, and their roles.
• Role Model: Lead by example.
• Provide Feedback: Offer constructive feedback regularly.
• Empower Your Team: Delegate tasks and trust your team.
• Conflict Resolution: Address conflicts promptly and fairly.
• Empathy: Understand and consider the feelings and perspectives of your team members.
Our PERKS really are ‘The Works’
* 25% Colleague Discount! - Plus, exclusive Double Discount days!
* MyWorks - Access exclusive online discounts.
* Holiday – 33 days including bank holidays.
* Holiday Purchase - Purchase an additional 5 days.
* Can-Do Academy - Grow your skills and career.
* Wagestream - Claim early access to 50% of your wages.
* Share Scheme - Own a piece of The Works!
* 24/7 support for you and your family.
* ???? Healthcare Cash Plan – To support your everyday healthcare costs.
* And loads more!
Our Purpose
To inspire reading, learning, creativity and play - making lives more fulfilled.
Our Values
We are Crafty | We are Caring | We are Can-do
We Listen. We Care
Each year, we run an anonymous colleague engagement survey. Your feedback is important to us.
Promoting Diversity, Inclusion, and Applying Reasonable Adjustments
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under-represented groups.
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