Job Overview University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us. Please see below for detailed job description of the role. Open only to applicants from Hampshire & Isle of Wight NHS system, which is limited to Hampshire and Isle of Wight ICB, Southern Health FT, Portsmouth Hospitals University NHS Trust, Isle of Wight NHS Trust, University Hospital Southampton FT, Solent NHS Trust, South Central Ambulance Service or Hampshire Hospitals FT. Main duties of the job Job Overview Are you passionate about helping to improve data quality around patient waiting times for referral to treatment (RTT)? We have hundreds and thousands of patient records and it is challenging keeping them up to date and making sure all the patient data is accurate. You’ll be part of a team of 16 people, responsible for helping to maintain accurate patient records. As someone with naturally good attention to detail, with the ability to concentrate for long periods, you’ll need to be able to comprehend the complexities surrounding RTT rules and patient pathways. This role is advertised at Band 3 Progressive to Band 4. There will be an opportunity to advance to a full Band 4 grade upon completion of the set standardised competencies, which could take anywhere from 6-12 months. We are based at Southampton General Hospital, though you will need to work flexibly across our UHS sites with regular working from home. Working for our organisation As one of the largest acute teaching Trusts in England, we offer learning and development opportunities to help you achieve the career you aspire to. Specific to this role is the suitability for agile working which is a mixture of on-site and remote working .Please talk to us at interview about the flexibility you need, and we will explore what’s possible for the role and service. UHS employees are able to access a range of NHS discounts, are entitled to a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. Southampton is an attractive place to live and work situated on the south coast, with an international airport and direct trains to London. The New Forest National Park and beaches of the Jurassic coast are also right on our doorstep. The city offers living costs 20% lower than London and 14 schools rated outstanding by Ofsted. Detailed Job Description And Main Responsibilities General Duties To undertake a 6 to 12 month programme of training to build expert knowledge of RTT validation. Once you have completed your training you will fulfil the following job description in full. The post holder will be responsible for detailed validation of patient pathways adhering to Referral to Treatment (RTT) rules and in accordance with National RTT guidelines and UHS access policy. To assess, analyse, interpret and adjust information recorded on the Trust’s patient information system, ensuring accuracy of data throughout a patient’s journey. To liaise with relevant staff to obtain information needed to appropriately validate pathways in accordance to 18 week RTT clock rules, ensure all information entered is accurately linked to an appropriate pathway. To action pathway errors appropriately in order to prevent patients from breaching the 18-week target. To support staff in their understanding and application of the 18 week pathway providing 1 to 1 training and mentoring and act as a point of contact on any RTT related queries Ensure the accurate and efficient validation of ‘open pathways’. This involves working with clinical staff, operational management teams, other validation staff, line manager and corporate information team. Pro-actively escalate potential breaches and other issues according to the department escalation guidelines. To maintain an accurate record of the number of pathways validated and ensure appropriate comments are entered next to each record to efficiently act as an audit trail. Plan and prioritise own workload with little supervision, responding to a fluctuating workload and using initiative to problem solve and know when to escalate issues To audit and confirm the accuracy of the RTT data. Report accuracy issues back to the user in a structured and informative way, enabling the users to improve their knowledge of the patient pathways and data entry on PAS. As part of the central validation team, provide cover for colleagues in times of annual leave or sickness absence to ensure continuity of work and also participate in induction and training of new team members. Work closely with the Outpatients Administration Centre to review working practices, identify new improved ways of working and find solutions to problems. To be involved in creating and updating SOPs and to recommend changes to policies and procedures to enhance department’s ability to provide optimum service. Assist in internal auditing and production of ad hoc reports What We're Looking For Keenness to learn Able to demonstrate a flexible and ‘can-do’ attitude Strong communication skills with the confidence to work with people across the organisation The ability to comprehend complex rules around RTT and patient pathways Showing us that you’re capable and willing to progress to Band 4 Ability to work in a changing environment. What You'll Do As a validator, you’ll be a part of a team of 16 people. You, and your team, will be responsible for: Working to define standards and processes that we’ll use in the Trust to validate patient records Improving the data quality of patient records through robust validation processes Ensuring that you validate the records you are responsible for, and undertake audits of others’ validations To communicate data quality errors to access managers and admin teams across the Trust To become an RTT champion and assist with delivering relevant training to admin teams across the Trust Person specification Qualifications Essential criteria GCSE or equivalent in English and Maths, grades 4-9 (A-C) A Level / NVQ Level 3 in Business Administration/Customer Care or relevant equivalent experience Desirable criteria Experience of training people / teams in national standards Knowledge and experience Essential criteria Capable of attaining knowledge of the full range of organisational policies and procedures relating to 18-week pathways Capable of attaining experience in the RTT validation process, acquired through training and relevant experience. Able to validate across a range of different specialties Willing to work towards applying the 18 week rules to different patient pathways across a wide spectrum of specialities. To work towards being an expert in the use of the Trust’s patient information systems Capable of building in depth experience of using full range of Trust IT systems and patient data systems and Level 3 PPW training Significant administrative experience including initiating and maintaining office systems. Demonstrable experience in dealing with sensitive and confidential information under GDPR Values and behaviours Essential criteria Patients First Always Improving Working Together