Job summary The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff. Main duties of the job Key responsibilities Reception 1. Receiving and directing patients 2. Handling telephone and general enquiries 3. Making appointments and taking requests for home visits where relevant 4. Taking Messages 5. Processing all forms of communication relating to patients 6. Ensuring work areas are tidy 7. Cash handling 8. Making appointments for medical representatives 9. Making refreshments 10. All forms of data entry and recording relating to patients, including scanning 11. Assisting with the onward management of patients as required, e.g. booking further appointments, referrals 12. Assisting clinicians as a chaperone where required 13. Providing administrative support to clinicians and managers within the organisation 14. Follow and adhere to Health and Safety procedures 15. Any other delegated duties considered appropriate for the post Communication 1. Communicate effectively to deliver excellent customer service to patients 2. Promote effective teamwork with all staff 3. Provide appropriate communication to identify problems and solutions promptly Special Requirements of the post 1. An understanding, acceptance and adherence to the need for strict confidentiality About us South Doc Services (SDS) is a non-profit making GP co-operative based in South Birmingham. We have been successful in providing primary, community and secondary care based services since 1996. We have a wealth of experience in working across the health economy. We have built a solid relationship with Urgent Care providers. They include NHS 111, WMAS, BCHC and secondary care. Date posted 25 February 2025 Pay scheme Other Salary £11.44 an hour Contract Bank Working pattern Flexible working Reference number A3716-25-0010 Job locations Urgent Treatment Centre 15 Katie Road Birmingham B29 6JG Job description Job responsibilities The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff. Job description Job responsibilities The post holder is responsible for providing the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff. Person Specification Qualifications Essential GCSE English or equivalent Grade C or above. Desirable RSA II typing/word processing or equivalent. Experience Essential Previous experience of working in an office environment. Desirable Previous medical receptionist experience. Experience of using Adastra software. Person Specification Qualifications Essential GCSE English or equivalent Grade C or above. Desirable RSA II typing/word processing or equivalent. Experience Essential Previous experience of working in an office environment. Desirable Previous medical receptionist experience. Experience of using Adastra software. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name South Doc Services Address Urgent Treatment Centre 15 Katie Road Birmingham B29 6JG Employer's website http://southdocservices.co.uk/ (Opens in a new tab)