Job Description
To provide a welcoming and friendly customer experience, delivering excellent customer and food service. To ensure the restaurant is clean/hygienic, restocked, and customers are advised of the products available (e.g. meals, snacks, restaurant open times and allergens etc.)
* Deliver excellent customer service to ensure high levels of customer satisfaction and ‘Pride’ “we can and we will” customer experience.
* Assist in a wide range of preparation, cooking and serving of food.
* Serve meals, snacks and drinks including taking payments at tills using cards and cash, resolving and clarifying purchase choices and special offers.
* Resolve initial customer queries (or refer to a supervisor/manager for more complex concerns).
* Clean all equipment, crockery and cutlery as required.
* Support, operate and provide service in areas including but not limited to: the Serveries, Hospitality orders, Functions/Events
* Ensure all food is handled in accordance with the standards specified in the Food Safety & Quality Management System and regulatory requirements.
* Carry out and record any food safety and stock checks specified by the Unit Manager or Assistant Manager, or Supervisors.
* Take delivery of stock including food/provision, checking and accounting for such items.
* Act as Banksman, and other such job specific operations as required
* Receive deliveries and check supplier invoices in accordance with the company systems/procedures.
* Ensure all waste is removed promptly and placed in the correct waste containers in accordance with site waste management plan.
* Ensure all raw materials and packaging materials are stored in the correct areas of the site.
* Carry out tasks in the most efficient manner, taking into account any production or allergen constraints, to meet customer orders.
* Participate as a HACCP Team member if required
* Ensure all work is carried out in accordance with the relevant H&S legislation and Codes of Practice.
* Ensure all production and quality records are completed accurately and on time.
* Ensure all traceability requirements are fully complied with.
* Where relevant, to carry out activities required by the accredited FSQMS.
* Participate in ongoing professional development and training that may include off-site and occasionally overnight travel.
* Carry out tasks as requested by your supervisor/manager.
Our Ideal candidate will have the following characteristics in line with our values
Togetherness
* Ability to work as part of a team
* A flexible approach to working hours
* Be supportive of colleagues
Nurture
* Keen to learn on the job
*
Pride
* Be honest and trustworthy
* Able to work independently
* Have a can-do approach
Planet
* Hygienic approach and manner
* Committed to zero harm and sustainable practices
Qualifications
* Have a contagious passion for food and/or customer service
* You draw satisfaction from working within a collaborative and inclusive team environment
* Ability to adapt to challenges and opportunities with a solution-oriented perspective
* Previous experience in a similar role, especially in the food service industry, is often a plus
* Some knowledge of food safety and sanitation practices
* Works according to the BaxterStorey core values
Additional Information
For almost 20 years, for every client, in every location (whether that’s an office, stadium, cathedral or university), we have created beautiful spaces, exciting menus and friendly teams, so that each and every customer can have the hospitality experience they deserve.
We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.
Our drive and belief in our people, means that we always strive to supercharge our team’s careers. ‘Better’ is a daily habit that sits deep within our DNA, meaning learning will be front and centre of your experience working with us.
Join us, and be part of the food revolution!
BaxterStorey Values:
ALWAYS VISIONARY
We strive for better, we never settle, never compromise, never follow. We lead the way, blazing our own trail.
WHOLEHEARTEDLY POSITIVE
We are up-beat, motivating and inspiring. Our love for what we do radiates through our food, and is amplified by our people.
CREATIVELY COLLABORATIVE
We embrace our differences to push creativity and we work together to be better.
FOREVER CONSCIOUS
We work together as a team to lead by example, protecting the planet and supporting local communities.
Interested? Even if you don’t meet all requirements, we like to hear from you. If you are motivated and hungry to learn, we can work together to develop your potential.
BaxterStorey is committed to encouraging equality, diversity, and inclusion among our workforce.
The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.
And to support our commitment to this we have set ourselves an ED&I (Equity, Diversity and Inclusion) ambition to ‘set the standard and to be recognised for having the most inclusive culture in hospitality’.