The main aim of this role is to support Bladder & Bowel Team.
As part of your role, you will be expected to be able to work flexible by supporting community services across the division when required, The aim of this plan is to ensure clinical service provision can remain both safe and efficient. There are options for staff to work hybrid, this option is based on the clinical support requirements.
The organisational hybrid policy supports administrative support services across the division.
To provide a comprehensive and high-quality administrative support service. The successful candidate is expected to deliver excellent customer care and have the ability to support with call handling whilst being empathetic and understanding to service users.
Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Organise the diaries and commitments of managers, including scheduling of meetings, conferences, including making catering and travel arrangements when necessary.
Attend weekly meetings, take notes prepare agenda’s and other papers as required.
Sort and prioritise mail for the team dealing with all correspondence confidentially
Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed or actioned
Liaise with colleagues at all levels both within the team and across other agencies and in other organisations
The post holder will propose any necessary changes of local protocols necessary to aid service improvement.
Maintain appropriate supplies for the team, being responsible for all necessary ordering of supplies/ equipment.
Undertake delegated tasks and prepare reports including PowerPoint presentations for appropriate management
Supervise others, planning their workload and dealing with any issues
Collate incoming invoices, keeping a record of invoices paid and process any invoice queries that may arise.
The post holder shall as necessary provide cover for and undertake duties of absent colleagues
To undertake any other delegated duties as appropriate and commensurate with the post.
This advert closes on Sunday 9 Feb 2025