Job summary We are seeking a dynamic and experienced Practice Manager to join our team. The successful candidate will oversee all aspects of practice management, ensuring the smooth operation of the surgery while maintaining high-quality patient care. Working closely with GP partners, the Practice Manager will support business growth, financial sustainability, and compliance with NHS policies, CQC regulations, and contractual obligations. This role requires a high level of automony and resposibility. Main duties of the job Leadership & Management Oversee all clinical and administrative functions, ensuring effective performance and development. Lead and motivate staff, fostering a positive and professional working environment. Ensure effective communication between staff, patients, and external organisations. Financial Oversight Manage the practices financial performance, including budgeting, forecasting, and payroll. Maximise income through QOF, enhanced services, and funding opportunities. Liaise with accountants and NHS England on financial matters. HR & Compliance Manage all aspects of HR, including recruitment, training, performance management, and staff development. Ensure compliance with CQC standards, NHS contractual obligations, and employment law. Oversee health and safety policies and risk assessments. Strategic Planning & Business Development Develop and implement strategic plans for long-term business growth. Identify opportunities for service improvement and expansion. Ensure patient access meets NHS targets and practice demand. Patient Services Ensure exceptional patient care, maintaining a high standard of service. Manage patient feedback and complaints effectively. PCN & External Relations Act as a key representative in PCN meetings and collaborations. Work closely with external agencies to enhance service delivery. About us St Andrew's Surgery is a modern, purpose-built health centre located in the Hessle Road area of Hull. We are led by two senior partners and two salaried GPs, supported by a strong nursing and administration team. We are also a training practice for future GPs. Additionally, we work closely with our Primary Care Network Symphonie which include physiotherapists, social prescribers, paramedics, pharmacists, and health and well-being coaches, to ensure comprehensive care for our patients. The practice recently underwent a CQC inspection and received a 'Good' rating, reflecting our commitment to high-quality patient care Date posted 06 March 2025 Pay scheme Other Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A0900-25-0000 Job locations 215 Hessle Road Hull HU3 4BB Job description Job responsibilities The Practice Manager will be responsible for the overall leadership and management of the surgery, ensuring the efficient, safe, and effective delivery of high-quality patient care. This includes financial and business planning, human resources, compliance with NHS and CQC regulations, and operational efficiency. The role requires a proactive and adaptable leader with strong strategic and organisational skills. Key Responsibilities Strategic and Business Management Work with GP partners to develop and implement the practice's strategic vision. Identify opportunities for service improvement, business growth, and financial sustainability. Ensure the practice meets its contractual obligations within NHS regulations. Operational Management Oversee the day-to-day running of the practice, ensuring smooth service delivery. Develop and maintain policies, procedures, and workflows to optimise efficiency. Manage IT systems and data security, ensuring compliance with GDPR. Ensure patient access and appointment systems meet demand effectively. Financial Management Prepare and manage practice budgets, ensuring financial stability. Oversee payroll, pensions, and staff benefits administration. Maximise income through the Quality and Outcomes Framework (QOF), enhanced services, and funding opportunities. Liaise with accountants, NHS England, and PCN colleagues on financial matters. Human Resources and Staff Management Oversee the recruitment, induction, and ongoing management of staff. Ensure all staff receive appropriate training and development. Implement and manage HR policies, including performance management, appraisals, and disciplinary procedures. Maintain an effective workforce plan to meet service demands. Regulatory Compliance and Governance Ensure compliance with CQC standards and lead on inspections. Maintain adherence to NHS contractual requirements and employment law. Oversee health and safety policies, risk assessments, and infection control measures. Manage complaints, incidents, and patient feedback to improve service quality. Primary Care Network (PCN) and External Relations Act as a key representative for the practice in Symphonie PCN meetings and collaborations. Work with other practices, NHS organisations, and external stakeholders to improve services. Develop relationships with local healthcare providers, commissioners, and regulatory bodies. Job description Job responsibilities The Practice Manager will be responsible for the overall leadership and management of the surgery, ensuring the efficient, safe, and effective delivery of high-quality patient care. This includes financial and business planning, human resources, compliance with NHS and CQC regulations, and operational efficiency. The role requires a proactive and adaptable leader with strong strategic and organisational skills. Key Responsibilities Strategic and Business Management Work with GP partners to develop and implement the practice's strategic vision. Identify opportunities for service improvement, business growth, and financial sustainability. Ensure the practice meets its contractual obligations within NHS regulations. Operational Management Oversee the day-to-day running of the practice, ensuring smooth service delivery. Develop and maintain policies, procedures, and workflows to optimise efficiency. Manage IT systems and data security, ensuring compliance with GDPR. Ensure patient access and appointment systems meet demand effectively. Financial Management Prepare and manage practice budgets, ensuring financial stability. Oversee payroll, pensions, and staff benefits administration. Maximise income through the Quality and Outcomes Framework (QOF), enhanced services, and funding opportunities. Liaise with accountants, NHS England, and PCN colleagues on financial matters. Human Resources and Staff Management Oversee the recruitment, induction, and ongoing management of staff. Ensure all staff receive appropriate training and development. Implement and manage HR policies, including performance management, appraisals, and disciplinary procedures. Maintain an effective workforce plan to meet service demands. Regulatory Compliance and Governance Ensure compliance with CQC standards and lead on inspections. Maintain adherence to NHS contractual requirements and employment law. Oversee health and safety policies, risk assessments, and infection control measures. Manage complaints, incidents, and patient feedback to improve service quality. Primary Care Network (PCN) and External Relations Act as a key representative for the practice in Symphonie PCN meetings and collaborations. Work with other practices, NHS organisations, and external stakeholders to improve services. Develop relationships with local healthcare providers, commissioners, and regulatory bodies. Person Specification Experience Essential Strong leadership and management experience in healthcare, business, or a related field. Experience in financial and business planning, budget management and payroll. HR management expertise, including recruitment, performance management and employment law. Desirable Experience in general practice or NHS management. Experience working within a Primary Care Network. Knowledge and Skills Essential Excellent communication, organisational, and problem-solving skills. Ability to work under pressure, meet deadlines, and drive continuous improvement. Desirable Knowledge of CQC regulations and compliance. Familiarity with GP practice systems (e.g., EMIS, SystmOne). Person Specification Experience Essential Strong leadership and management experience in healthcare, business, or a related field. Experience in financial and business planning, budget management and payroll. HR management expertise, including recruitment, performance management and employment law. Desirable Experience in general practice or NHS management. Experience working within a Primary Care Network. Knowledge and Skills Essential Excellent communication, organisational, and problem-solving skills. Ability to work under pressure, meet deadlines, and drive continuous improvement. Desirable Knowledge of CQC regulations and compliance. Familiarity with GP practice systems (e.g., EMIS, SystmOne). Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name St Andrews Surgery Address 215 Hessle Road Hull HU3 4BB Employer's website https://www.standrewssurgery-hull.nhs.uk/ (Opens in a new tab)