Job summary To work as part of the Emergency and Acute Medicine Team providing a comprehensive ward clerk service. The range of duties may vary according to specialty but the expected level of responsibility will be uniform. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. Main duties of the job Receive/welcome new patients onto the ward, checking particulars on their records and ensuring notes are in order. Ensure all necessary documents are prepared for nursing staff. Compile sets of required blank documentation for emergency patients. Receive/welcome visitors onto the Ward and inform Sister/Charge Nurse or deputy of any query they may have. Answer the telephone, responding to questions or requests as appropriate. Request the services of allied healthcare professionals as requested by nursing staff (eg Phlebotomist/ECG Technician/Radiographers/Porters). Make outpatient referrals as requested by nursing staff. Notify Pathology of urgent blood specimens when requested by nursing staff. Request and collect (or deliver when requested) notes and x-rays from various departments. Order transport for patients as requested by nursing staff, competing appropriate paperwork. Ensure records are sent from the ward correctly compiled and completed following patient discharge. Report identified maintenance defects to engineers, competing appropriate paperwork. Distribute, sort and re-address mail. Ensuring demographics of admitted, transferred and discharged patients are up date electronically and manually. Ensure that PMS and EU Workstation accurately reflect the ward bed state. Ensure ward register is up-to-date with patient admissions and discharges About us Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support. Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future. Date posted 11 April 2025 Pay scheme Agenda for change Band Band 2 Salary £23,970 a year Per annum Contract Permanent Working pattern Full-time Reference number 001-AC066-0425 Job locations University Hospital Wales Heath Park Cardiff CF14 4XW Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Monitor department email ensuring nurse-in-charge is made aware of any relevant communications relevant to team. Photocopy any necessary paperwork. Maintain a satisfactory stock of ward paperwork. Maintain a satisfactory stock of clinical equipment/stock Ensure the patient notes/documentation is stored in a safe manner, with records filed accurately within Trust guidelines. Liaise with ward teams to ensure the timely completion of death certificates ensuring appropriate documentation is forwarded to general office/bereavement service. To undertake any other clerical duties as designated by the Ward manager/directorate management team Job description Job responsibilities You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Monitor department email ensuring nurse-in-charge is made aware of any relevant communications relevant to team. Photocopy any necessary paperwork. Maintain a satisfactory stock of ward paperwork. Maintain a satisfactory stock of clinical equipment/stock Ensure the patient notes/documentation is stored in a safe manner, with records filed accurately within Trust guidelines. Liaise with ward teams to ensure the timely completion of death certificates ensuring appropriate documentation is forwarded to general office/bereavement service. To undertake any other clerical duties as designated by the Ward manager/directorate management team Person Specification Experience Essential Experience of working in an administrative or ward based environment using IT packages eg Microsoft Office. Experience of working face to face in a reception / customer service environment. Desirable Experience of working in the NHS Knowledge of the Patient Management System (PMS), UHB Intranet, Email, Results Reporting. Qualifications Essential Good standard of general education and English grammar. Skills Essential Proven high standard of organizational and general administrative skills, including accuracy and attention to detail. Ability to deal with patients and other employees in a professional manner. Desirable Pleasant and sympathetic manner. SPECIAL KNOWLEDGE Essential Awareness of GDPR/Data Protection Act. Desirable Patient Management System. Knowledge of medical terminology. PERSONAL QUALITIES Essential Flexible approach to work and adaptable to change. Courteous and friendly. Able to cope under pressure and meet deadlines effectively. Ability to work independently or as part of a team. Able to multi task. Able to communicate with members of the public / other organisations and General Practitioners effectively via the telephone or face to face. Capable of dealing with sensitive and confidential documents and situations. Desirable Flexible approach regarding role and working hours. Tactful and diplomatic. Person Specification Experience Essential Experience of working in an administrative or ward based environment using IT packages eg Microsoft Office. Experience of working face to face in a reception / customer service environment. Desirable Experience of working in the NHS Knowledge of the Patient Management System (PMS), UHB Intranet, Email, Results Reporting. Qualifications Essential Good standard of general education and English grammar. Skills Essential Proven high standard of organizational and general administrative skills, including accuracy and attention to detail. Ability to deal with patients and other employees in a professional manner. Desirable Pleasant and sympathetic manner. SPECIAL KNOWLEDGE Essential Awareness of GDPR/Data Protection Act. Desirable Patient Management System. Knowledge of medical terminology. PERSONAL QUALITIES Essential Flexible approach to work and adaptable to change. Courteous and friendly. Able to cope under pressure and meet deadlines effectively. Ability to work independently or as part of a team. Able to multi task. Able to communicate with members of the public / other organisations and General Practitioners effectively via the telephone or face to face. Capable of dealing with sensitive and confidential documents and situations. Desirable Flexible approach regarding role and working hours. Tactful and diplomatic. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cardiff and Vale University Health Board Address University Hospital Wales Heath Park Cardiff CF14 4XW Employer's website https://cavuhb.nhs.wales/ (Opens in a new tab)