Job summary UNLOCK YOUR BEST WORK LIFE make a difference for every patient Due to the increase in treatments and care we give to our patients, we have a new permanent opportunity for a Healthcare Assistant to join our Referral to Admission Team (R2A) based our Plymouth hospital. Are you a Healthcare Assistant with strong administration skills who can effectively ensure a patients pathway? How often in your healthcare experience have you performed case management responsibilities on behalf a patient? Are you able to manage effectively in a fast-paced environment, yet still ensure every step of every administration process is covered from start to finish? The R2A - Healthcare Assistant is fundamental in supporting the patient pathway and enhancing the patients clinical experience, by performing effective pre-operative case management, co-ordination and administration tasks leading up to and including the day of a patents procedure. This is a permanent position, working Monday to Friday Weekly shift hours are varied; 07:30 to 15:30 Early 08:00 to 16:00 / 08:30 to 16:30 / 09:00 to 17:00, depending the need of service Main duties of the job Reporting to the R2A Manager/Coordinator, you the (R2A) Health Care Assistant will need to carry out calls to all pre-operative patients in good time prior to their appointment with us. Youll be ensuring they are ready by confirming due times for arrival to the hospital, also ensuring of their fitness for the procedure. Youll be point of contact to receive calls from patients, answering any questions and managing any enquiries they might have. Part of your duty will be to collate paper copies of patient pathology reports, ensuring all notes are maintained to set standards and scanning any required test results in to our Electronic Patient Record system. The main focus of this position is to effectively ensure the patient is prepared for their surgery and all arrangements and documentation for that patient are well in place. If there are any concerns, they must be raised to Registered Lead as soon as possible. Youll be in regular communication with varied medical staff, consultants, nurses and other administration staff, and will look to keep the patient updated and well informed. About us This R2A - Healthcare Assistant position would be ideal for those who have performed the same similar role in the past; managing and ensuring a patients pathway, appointments and smooth clinical operation. Youll be welcoming, informative and accommodating, adaptable as sometimes you might be having to support a potentially worried and uneasy patient at times. You'll be an effective communicator at all levels both written and verbal with strong IT skills, able to pick up new systems easily. You will be an experienced administrator with a strong customer focus appreciation, used to working effectivity in a fast passed, busy environment, yet managing that effective communication style. You will be competent working with personal information and sensitive data and very familiar working within GDPR regulations. We are focused on providing a high standard of safe and effective patient care. When youre part of the Practice Plus Group team, you dont just have a job, you have a career To apply for the role, click on the link below. If you have any questions contact kaleb.gumbspracticeplusgroup.com. Practice Plus Group retain the right to remove the advert prior to the closing date if a suitable candidate is appointed. Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks. At Practice Plus Group, we actively promote diversity and equal opportunities. Date posted 06 November 2024 Pay scheme Other Salary £23,614.11 a year £23,614 per annum benefits Contract Permanent Working pattern Part-time, Flexible working, Term time hours Reference number 9743 Job locations Hawker House Napier Court, 5-6 Napier Road Reading Berkshire RG1 8BW Job description Job responsibilities UNLOCK YOUR BEST WORK LIFE make a difference for every patient Due to the increase in treatments and care we give to our patients, we have a new permanent opportunity for a Healthcare Assistant to join our Referral to Admission Team (R2A) based our Plymouth hospital. Are you a Healthcare Assistant with strong administration skills who can effectively ensure a patients pathway? How often in your healthcare experience have you performed case management responsibilities on behalf a patient? Are you able to manage effectively in a fast-paced environment, yet still ensure every step of every administration process is covered from start to finish? The R2A - Healthcare Assistant is fundamental in supporting the patient pathway and enhancing the patients clinical experience, by performing effective pre-operative case management, co-ordination and administration tasks leading up to and including the day of a patents procedure. This is a permanent position, working Monday to Friday Weekly shift hours are varied; 07:30 to 15:30 Early 08:00 to 16:00 / 08:30 to 16:30 / 09:00 to 17:00, depending the need of service Job description Job responsibilities UNLOCK YOUR BEST WORK LIFE make a difference for every patient Due to the increase in treatments and care we give to our patients, we have a new permanent opportunity for a Healthcare Assistant to join our Referral to Admission Team (R2A) based our Plymouth hospital. Are you a Healthcare Assistant with strong administration skills who can effectively ensure a patients pathway? How often in your healthcare experience have you performed case management responsibilities on behalf a patient? Are you able to manage effectively in a fast-paced environment, yet still ensure every step of every administration process is covered from start to finish? The R2A - Healthcare Assistant is fundamental in supporting the patient pathway and enhancing the patients clinical experience, by performing effective pre-operative case management, co-ordination and administration tasks leading up to and including the day of a patents procedure. This is a permanent position, working Monday to Friday Weekly shift hours are varied; 07:30 to 15:30 Early 08:00 to 16:00 / 08:30 to 16:30 / 09:00 to 17:00, depending the need of service Person Specification Qualifications Essential Please see job description Desirable Please see job description Experience Essential Please see job description Desirable Please see job description Additional Criteria Essential Please see job description Desirable Please see job description Person Specification Qualifications Essential Please see job description Desirable Please see job description Experience Essential Please see job description Desirable Please see job description Additional Criteria Essential Please see job description Desirable Please see job description Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Practice Plus Group Address Hawker House Napier Court, 5-6 Napier Road Reading Berkshire RG1 8BW Employer's website https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)