Secretarial Support Officer
Location: Police Headquarters, Northallerton with agile working?
Salary: Scale 2-3 SCP 13-18 £23,286 - £25,626. The entry salary will be dependent on candidate’s skills and experience evidenced to the Career Progression Plan.
Contract: Permanent
Hours: Full time 37 hours per week, Monday to Thursday 8:30am-5pm Friday 08:30am-4:30pm.
We are currently recruiting a Secretarial Support Officer to join our Executive Support Services Team, where you will be responsible for delivering secretarial support to senior executive officers and staff; covering but not limited to diary management, case file management, document production, meeting facilitation and customer contact.
If you have excellent customer service, problem solving, planning and organisational skills we would like to hear from you!
Key responsibilities:
* Deliver a high-quality secretarial support service to executive members.
* Provide a meeting facilitation service, to include arrangement and coordination of attendance, taking, compiling, and circulating minutes, agendas and supporting papers.
* Deliver service in accordance with agreed KPIs and SLAs as well as identifying and developing ongoing process and service improvements.
* Effectively maintain and manage files, in accordance with relevant legislation, regulations or procedures.
* Share knowledge with colleagues to ensure a seamless and consistent service.
* Develop and maintain a good knowledge of key procedures and processes, identifying, resolving, and escalating issues.
* Respond to queries and provide advice, guidance, or signposting.
* Promote the service catalogue, associated tools, SLA’s and KPI’s, ensuring they are understood by service users and colleagues.
* Develop and maintain effective working relationships with colleagues, key stakeholders, unions, and staff associations.
* Support and drive initiatives for the digitisation of material including meeting papers and other documentation.
Requirements:
* Proficient in Microsoft Office applications.
* Experience of arranging meetings and managing multiple senior managers’ diaries.
* Excellent notetaking skills with high levels of accuracy to meet requirements and timescales.
* Excellent planning and organisational skills, including the ability to manage multiple tasks at one time.
* The ability to work as an individual as well as part of a team.
* A high level of attention to detail including producing and presenting accurate data and information.
* Excellent customer service, problem solving and interpersonal skills, including the ability to communicate with a broad range of customers across a variety of platforms.
* The ability to produce a high standard of work to meet specific deadlines whilst always maintaining accuracy and quality of data.
* The ability to handle a range of issues of sensitivity and confidentiality with patience, confidence, and professionalism.
Working for us - what we can offer you:
Working for the emergency services is truly rewarding, and we want to inspire all colleagues to achieve their full potential. Everything we do has a direct impact on the service our organisation delivers, and each of us contributes to ensuring our communities continue to feel safe.
You’ll be welcomed into an organisation that is committed to ensuring everyone is treated fairly and supported equally. We value different perspectives, skills and experiences and we care about the well-being of our staff, and actively support people so they can perform to their best.
In addition, we offer a range of benefits including:
* Staff support networks
* Training and development
* Excellent government pension scheme
* Access to onsite Health and Wellbeing services
* 24 days holiday entitlement, increasing to 30 days with length of service (plus bank holidays)
* Access to discounts at major retailers
* Unison – recognised trade union
* Inclusion and Diversity support networks
Positive Action:
At North Yorkshire Police we value difference. We have a positive action team who are dedicated to supporting you through your application and beyond. If you feel you need any reasonable adjustments to help reach your potential, please contact our Positive Action Team, positiveaction@northyorkshire.police.uk.
How to apply:
If this sounds like an exciting opportunity, we want to hear from you!
For further information about this position, please contact Leanne Savage, Deputy Executive Support Services Manager, leanne.savage@northyorkshire.police.uk.
Key dates:
Vacancy closing: 09:00am on 18th November 2024
Interview: w/c 2nd December 2024
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