Position: Logistics Manager
Location: Camberley Depot: Riverside Way, Camberley, Surrey, GU15 3YL
Line Reporting Manager: Depot Manager
Working Schedule: Monday Friday, 07:00AM 17:00PM (1 hour Unpaid Lunch)
Principal Duties And Accountabilities
* Manage the delivery of planned and reactive services to Thames Water in accordance with the established procedures.
Roles And Responsibilities
Logistics & Planning
* Use in-house software for a range of tasks including job management, vehicle whereabouts, costing, reporting and administration.
* Create daily whereabouts and distribute to Transport Managers, Out of Hours team and Thames region drivers, monitoring and encouraging utilization & efficiency.
* Create night sheet for the Out of Hours team indicating operatives working their 4/4 shift pattern or on call.
* Manage and oversee ALL (Including THA068/THA066/THA016 & Private work accounts) in line with the relevant ops manager & Contracts Manager/ Client(s) requirements.
* Support MI issues when required to prevent payment delays.
* Monitor and analyse data to identify trends, challenges, and opportunities for operational improvement.
* Provide assistance with DB Authoriser regarding supplier invoices used by other managers.
* Sub Contractor utilization & engagement in line with Operations, Planning, Review, DB & Invoice Queries, in line with Operations Manager, General Manager & Contracts Manager.
Customer Service
* Receive service requests verbally and electronically, provide advice and prices to customers and co-ordinate the relevant resources to meet agreed timescales and optimise performance.
* Liaise with other departments within the organisation and assist in the delivery of operational and administrative services to internal and external customers, ensuring customer relations are positively developed and maintained.
* Ensure customer complaints are dealt with within a professional and timely manner.
* Promote continuous improvement and seek to identify and recommend new methods of working to achieve benefits including greater efficiency, improved quality and safer methods of working.
Compliance & Safety
* Maintain thorough knowledge and ensure compliance of all relevant transport regulations including Health & Safety standards, environmental guidelines, risk and method statements, plant inspections and maintenance.
* Ensure all tasks are performed in accordance with Health & Safety and statutory procedures, including the organisation's quality management system.
* Collaboration with Planners & Transport Department on Vehicle Breakdowns/ Compliance/ Trackers etc.
Team Leadership
* Management responsibility for the office-based planning team, fostering a culture of high performance and accountability.
* Update HR team with daily absences, sickness documentation and return to work meetings.
* Manage daily processes related to overtime authorisations, timekeeping, welfare, investigations, and disciplinary actions.
* Conduct regular performance reviews, provide constructive feedback, identify training needs and support the ongoing development and professional growth of team members.
* Ensure company policies and procedures are adhered to.
* Always perform tasks in accordance with Health & Safety and statutory procedures having regard to the organisation's quality management system.
Qualifications / Competency
* Previous managerial experience including fleet resources preferred.
* CPC Management Qualification is preferred but not essential.
* Previous experience in the transport, waste or logistics industry desired.
* Proficient using all Microsoft Office systems.
* Strong leadership skills with the ability to inspire and manage a diverse team, coupled with a proactive, self-starter attitude.
* Superior organisational and planning skills.
* Robust problem-solving abilities with a focus on operational efficiency and customer satisfaction.
* Excellent communication and interpersonal skills, adept at liaising with internal teams, sub-contractors and customers.
* Resilient and capable of managing your own workload, meeting tight deadlines, while maintaining attention to details and quality.
Health & Safety
Section 7 of the Health & Safety at Work Act (1974) states the general duties of employees at work:
* To take reasonable care for the health and safety of themselves and of other persons who may be affected by their acts or omissions at work; and
* as regards any duty or requirement imposed on their employer or any other person by or under any of the relevant statutory provisions, to co-operate with them so far as is necessary to enable that duty or requirement to be performed or complied with.
The Logistics Manager Health And Safety Responsibilities Are
* To understand and implement the company health and safety policy.
* To ensure and monitor the health, safety and welfare of all staff/sub-contractors working under their remit.
* To influence and promote a positive health, safety culture within the organisation and lead by example.
* To carry out at least 1 x IMS527 Senior Manager tour of works area and 1 x Weekly SHEF report for the depot/offices/workshop. Copies of these are to be submitted to their respective SHEQW representative by the end of each month.
* To investigate all occupational accidents and incidents using the company 2, 2, 2 process and produce detailed reports with supplementary evidence with support from the SHEQW department.
* To report all health, safety and environmental incidents to relevant persons and your SHEQW representative upon notification or at least within 2 hours.
* To ensure safety briefings/TBTs are delivered and signed registers are completed.
* To ensure you are aware of the company fire and first aid arrangements, and emergency evacuation procedure.
In Return
* Pension
* Death in service cover
* 20 days annual leave, enhanced with length of service, plus statutory days
* Competitive salary
* Employee Assistance Programme
* Support from a family-run company that considers your health, safety, and wellbeing as a number one priority.
* Company events
* Free parking / On-site parking
* Health & wellbeing programme
* Referral programme
* 100% office based
#J-18808-Ljbffr