The Reception Manager is the first point of contact for the reception team and patient queries. We are looking for a dynamic individual who thrives in a fast-paced environment, adapts to changing priorities, and is a true people person. An analytical mind is essential for rota planning for the clinical and non-clinical team, complaint investigation, and problem-solving.
The individual needs to possess excellent communication skills, IT proficiency, multitasking abilities, and confidence in both independent and collaborative work within a supportive and flexible team environment.
Main duties of the job
1. Administrative: Organising reception rota, covering reception during busy periods or in case of absence/annual leave. Completion of reception daily tasks as well as incoming calls/patient emails. Assisting with any other administrative duties concerning the day-to-day running of the Practice.
2. General Management: Carry out supervisions, appraisals, and probation meetings. Regular review of customer service, coaching, and development of the team. Leading focused team meetings.
3. Practice Organisation: Clinical and non-clinical rota planning. Supporting the Practice Manager in monitoring compliance with health and safety legislation.
4. Meeting Participation: Attending practice meetings and training sessions as needed.
5. Confidentiality: Respecting patient privacy and adhering to strict confidentiality policies and procedures regarding patient information and practice data.
6. Health and Safety: Contributing to the promotion and maintenance of health, safety, and security in line with the practice's Health and Safety Policy.
7. Additional responsibilities: Deputise for the Practice Manager in their absence, supporting the running of the department's day-to-day activities. Supporting the Practice Manager in reviewing and updating Practice policies and procedures. Coordinating staff absences and maintaining records on the HR portal.
About us
The Panton Practice is a large GP practice dedicated to serving a diverse population of 17,200 patients. Our team is comprised of experienced professionals, including GP Partners, Salaried GPs, Nurse Practitioners, Paramedic Practitioners, Practice Nurses, and our invaluable Reception and Admin team.
Person Specification
Qualifications
* Educated to GCSE or equivalent
* NHS experience
* Advanced IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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