OneCall24 Healthcare is looking for a dedicated Operations Manager - Complex Care to join our growing team If you have a passion for delivering exceptional care and are ready to lead and innovate a dedicated team of Community Care Leads, this could be the perfect opportunity for you As an Operations Manager, you'll play a key role in overseeing a caseload of complex care packages, ensuring the highest standards of care for our clients. Role: Operations Manager - Complex Care (Hybrid) Location: West Midlands (Birmingham, Coventry, Oxford, Northamptom) Salary: TBC Key Responsibilities: - Ensuring excellent levels of service delivery - Leadership and development of Community Care Lead team - Performance Management - set and achieve KPI's, conduct performance reviews, and manage team performance. - Ensure operational excellence, overseeing daily operations and key processes - Financial performance, to align with and exceed budget requirements - Developing and maintaining long standing relationships, with internal and external stakeholders - Efficient mobilisation and onboarding of new business, in conjunction with the clinical and wider operational teams - Collaborative working with clinical, wider operational and business development teams - Continuous quality improvement, to align with our quality agenda We are looking for a talented individual with: - A passion for high quality complex care - An appetite for growth and success - Proven experience in complex care or homecare management - Commercially astute, with a proven track record of achieving and exceeding financial performance - A solid understanding of CQC regulations and legislative requirements - Strong motivational leader, with a proven track record of developing high performing teams - Excellent communication and problem-solving abilities