Head of Service
Description
We are seeking a dynamic and experienced Head of Service to lead our service department and ensure that our operations are running efficiently and effectively. As the Head of Service, you will be responsible for overseeing the delivery of high-quality services and implementing strategic initiatives that enhance customer satisfaction and operational excellence. You will work closely with various stakeholders, including clients, management, and the service team, to develop sustainable service models that align with the company’s objectives. This role requires a visionary leader who can inspire and motivate the team while ensuring that they meet performance metrics and uphold our commitment to quality. You will analyze service performance data to identify areas for improvement, implement best practices, and foster a culture of continuous improvement. The ideal candidate will have a strong background in service management, an innovative mindset, and a passion for delivering outstanding results. If you are ready to take on a leadership role in a fast-paced environment and drive the success of our service operations, we encourage you to apply and join our team.
Responsibilities
Develop and implement service strategies that align with the organization's goals and mission.
Oversee the day-to-day operations of the service department, ensuring efficiency and effectiveness.
Lead, mentor, and develop a team of service professionals to achieve performance targets.
Analyze service performance data to identify trends, issues, and opportunities for improvement.
Ensure exceptional customer experiences by maintaining high service standards and responding to customer feedback.
Collaborate with other departments to streamline processes and improve service delivery.
Manage budgets, resources, and inventory related to service operations.
Requirements
Proven experience in a senior service management role or similar capacity.
Strong leadership skills with the ability to inspire and motivate teams.
Excellent communication and interpersonal skills to liaise with clients and stakeholders effectively.
In-depth knowledge of service management best practices and customer service principles.
Ability to analyze data and metrics to drive decision-making and improvements.
Strong organizational and multitasking skills, managing multiple priorities effectively.
Bachelor's degree in Business Administration, Management, or a related field; additional certifications in service management are a plus.
Hours Per Week: 37.00
Start Time: 08:45
End Time: 17:15
Pay Per Day: £382.88
Location: Birmingham, West Midlands
Should you wish to apply for this opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK.