Job purpose
As the B2B brand within Direct Online Services, WEX Trade supplies solid timber, Formica laminate and many other worktop types to kitchen studios, showrooms, builders merchants, and other businesses across the UK. The right candidate will maximize awareness of WEX Trade products and services, aiming to achieve and exceed sales targets by servicing our customers to an exceptionally high standard. The role will also include the management of our existing customer base to support retention and acquisition activity.
Key responsibilities
* Provide new and existing customers with the highest level of service through email, phone calls, and web chat.
* Manage various enquiries from customers in a courteous, professional, and knowledgeable way.
* Collaborate with internal departments to support customer queries.
* Effectively communicate the products and service offering to all customer types.
* Conduct outbound sales activity to generate and qualify leads for the external sales team.
* Provide customers with support needed to place orders including bespoke worktop orders, kitchen cabinets, and worktop add-on requirements.
* Input all customer information onto Salesforce to keep the external sales team as informed as possible.
* Contact prospects and existing customers to promote products and services.
* Contact existing customers about their account information and support with any account queries.
* Support with daily tasks including point of sale management, finance support, and order issues.
Key skills and attributes
* Strong IT skills.
* Ability to work both independently and as part of a team.
* Good administration skills.
* Excellent organization skills.
* Confidence talking to new and existing customers.
* Ability to generate leads and close sales.
* Strong oral and written communication.
Beneficial experience (if applicable)
* Experience with a CRM system e.g. Salesforce.
* Experience in developing customer accounts.
* An understanding of B2B sales.
Key Benefits
* 25 Days Holiday Plus Bank Holidays, rising to 30 days over 5 years.
* A celebration day off.
* Staff and 'friends & family' discount scheme.
* Recommend a friend to work scheme - potential £500 incentive (subject to terms and conditions).
* Monthly Reward Schemes.
* Medicash cash back scheme.
* "Every day Perk" discounts.
* Staff events.
* Live Cover.
Our background
With our headquarters in Gloucester, Direct Online Services is a dynamic and progressive eCommerce-led omnichannel retailer of kitchen products. Founded in 2009, we have enjoyed consistent levels of profitable growth since inception, primarily through our flagship brand Worktop Express, the UK’s #1 online worktop retailer selling over 220,000 worktops per year to our B2C consumer base.
The business is part of the €1bn+ global materials division of Broadview Holding (alongside Formica, Westag, Trespa, Arpa, and Homapal) and we have significant plans to accelerate our growth over the coming years in existing and new product categories, both within Direct Online Services and also in collaboration with our Group colleagues.
Our people are a key area of investment for the business, and we are now looking for a Trade Customer Services Executive to join our team and support these exciting growth ambitions, and the challenges that come with a rapidly expanding multifaceted business.
Job Types: Full-time, Permanent
Pay: £27,216.00 per year
Benefits:
* Company pension.
* Employee discount.
* Free parking.
* Health & wellbeing programme.
* On-site parking.
* Referral programme.
Schedule:
* Day shift.
* Monday to Friday.
* No weekends.
Ability to commute/relocate:
* Gloucester GL2 2AF: reliably commute or plan to relocate before starting work (required).
Application question(s):
* Do you have any unspent criminal convictions?
Work Location: In person.
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