Job Title: Consumer Care Advisor
Location: Yatton, Somerset
Salary: Competitive
Job Type: Full Time, Permanent
About us:
Pets Choice is home to fast growing and leading Pet brands including Webbox, TastyBone, Meatiful, Felight, Bob Martin & Vets Kitchen. We are the 7th largest Pet products company in the UK going through continuous and sustainable growth, with ambition to be number one, and ambition to be the best that we can be!
About the Role:
The main purpose of this role is to efficiently and accurately provide customer support, dealing with enquiries and complaints and resolving any issues to their conclusion. Offering professional, efficient and timely service to customers in a multi-platform environment.
Key Responsibilities:
* First point of contact for advice and support in respect of our brands and products, ensuring queries and complaints are resolved to an exceptional standard and satisfactory conclusion.
* Respond and resolve a wide variety of queries and complaints via multiple channels such as telephone, email, post, chat, web, review forums and social channels.
* Ensure all cases are recorded on the CRM system.
* Demonstrate empathy and understanding to our customers.
* Support the team with reporting cases of adverse reaction in line with company procedures.
* Pro-actively call consumers to pre-empt customer frustrations or case escalation.
* Encourage the generation of positive customer reviews.
* Produce accurate and insightf...