Job summary Due to the increase in the number of clinics we provide, we are seeking an enthusiastic and well-motivated person to join our friendly patient centred breast imaging team. The Breast Screening base and assessment centre is located in a new, purpose built breast imaging unit at Worcester Acute Hospital. Main duties of the job You will provide a variety of patient related clerical, reception, and assistant duties in the Breast Screening Unit ensuring the efficient running of breast screening, symptomatic and assessment clinics. There is also a requirement for ad hoc driving duties to our remote sites across Herefordshire and Worcestershire. About us Our purpose is simple - Putting Patients First. We are looking for exceptional colleagues who can help us achieve this. Worcestershire Acute Hospitals NHS Trust is a large acute and specialised hospital trust that provides a range of local acute services to the residents of Worcestershire and more specialised services to a larger population in Herefordshire and beyond. The Trust operates hospital-based services from three sites in Kidderminster, Redditch and Worcester Our workforce is over 7,000 strong, and our caring staff are recognised as providing good and outstanding patient-centred care. You could be one of them. We are committed to recruiting the best people to work with us to achieve our Vision - working in partnership to provide the best healthcare for our communities, leading and supporting our teams to move 4ward. Our 4ward behaviours, which we ask all staff to demonstrate, underpin our everyday work and remain firmly at the heart of all we do. Our objectives are simple: Best services for local people Best experience of care and best outcomes for our patients Best use of resources Best people Better never stops, and our Clinical Services Strategy provides a clear future vision for our Trust, our hospitals, our services and our role in the wider health and care system. We are proud to have achieved Timewise accreditation - this means we are committed to embedding flexible working within our organisation as a flex positive employer. Date posted 27 March 2025 Pay scheme Agenda for change Band Band 3 Salary £24,625 to £25,674 a year Contract Permanent Working pattern Full-time, Flexible working Reference number C9365-25-0281 Job locations Charles Hastings Way Worcester Worcestershire WR5 1DD Job description Job responsibilities To perform a variety of client related clerical, reception, and assistant duties in the Breast Imaging Department and to support the Breast Imaging Team during screening/symptomatic and assessment clinics. This post involves working with display screen equipment Key Tasks and Responsibilities To assist in ultrasound clinics, supporting patients and radiologists during interventional procedures. To prepare sterile trolleys for procedures undertaken in Clinics To provide Admin, Clerical, Radiographic support To answer telephone calls politely and efficiently and to refer enquiries on to more senior staff when appropriate To participate in Reception duties when required To complete accurately all records To input and retrieve data on the NBSS and CRIS computer systems To prepare paperwork for screening clinics To operate a variety of office equipment including computers, printers, scanners and photocopiers To assist in image checking and sorting procedures with images and paperwork in correct order for film reporting To assist in the general preparation and cleaning of work areas, maintaining stock levels etc. To communicate to patients any delays likely to affect them. To assist with patient care as and when required. To ensure a high standard of practice with her own area of work. To work collaboratively as a member of a multidisciplinary team. If required to ensure that, the patient/client is informed how they will get their results and that they may leave and arrangements are made for transport if necessary. To be reliable and have a flexible attitude towards the hours of work and participate in work and duties as required within the directorate. Driving duties to static and mobile sites across Herefordshire and Worcestershire To maintain his/her own area of work in a clean and tidy condition and to take appropriate action to ensure the safety of patients, self and others. To report any accidents/incidents to a senior member of staff. To participate in the Quality Assurance Programme within the department. To ensure the effective use of resources. To liaise with other radiology assistants and radiographers regarding stock levels. To participate in appraisal and work to achieve agreed set objectives. To participate in departmental meetings. To attend training and development courses as appropriate and take every reasonable opportunity to maintain and improve knowledge and competence. To participate in the training of other staff with regard to induction and orientation. To behave in a professional manner, upholding the reputation of the Directorate and Trust. Job description Job responsibilities To perform a variety of client related clerical, reception, and assistant duties in the Breast Imaging Department and to support the Breast Imaging Team during screening/symptomatic and assessment clinics. This post involves working with display screen equipment Key Tasks and Responsibilities To assist in ultrasound clinics, supporting patients and radiologists during interventional procedures. To prepare sterile trolleys for procedures undertaken in Clinics To provide Admin, Clerical, Radiographic support To answer telephone calls politely and efficiently and to refer enquiries on to more senior staff when appropriate To participate in Reception duties when required To complete accurately all records To input and retrieve data on the NBSS and CRIS computer systems To prepare paperwork for screening clinics To operate a variety of office equipment including computers, printers, scanners and photocopiers To assist in image checking and sorting procedures with images and paperwork in correct order for film reporting To assist in the general preparation and cleaning of work areas, maintaining stock levels etc. To communicate to patients any delays likely to affect them. To assist with patient care as and when required. To ensure a high standard of practice with her own area of work. To work collaboratively as a member of a multidisciplinary team. If required to ensure that, the patient/client is informed how they will get their results and that they may leave and arrangements are made for transport if necessary. To be reliable and have a flexible attitude towards the hours of work and participate in work and duties as required within the directorate. Driving duties to static and mobile sites across Herefordshire and Worcestershire To maintain his/her own area of work in a clean and tidy condition and to take appropriate action to ensure the safety of patients, self and others. To report any accidents/incidents to a senior member of staff. To participate in the Quality Assurance Programme within the department. To ensure the effective use of resources. To liaise with other radiology assistants and radiographers regarding stock levels. To participate in appraisal and work to achieve agreed set objectives. To participate in departmental meetings. To attend training and development courses as appropriate and take every reasonable opportunity to maintain and improve knowledge and competence. To participate in the training of other staff with regard to induction and orientation. To behave in a professional manner, upholding the reputation of the Directorate and Trust. Person Specification Qualifications Essential A good basic education. Educated to GCSE/ O Level Good level of spoken and written English. Good standard of numeracy Desirable NVQ Level 2 or equivalent in Health and Social Care or Business Administration. Experience Essential Use of Microsoft Office Systems. Experience of working with confidential and sensitive information. Desirable Experience of working within a Breast Imaging department. Experience of working in a healthcare environment. Experience of working as part of a multidisciplinary team. Experience with NBSS and/or CRIS Computer software packages. Skills and Knowledge Essential Basic knowledge of the NHS Breast Screening Programme and Breast diagnostic services. Excellent interpersonal skills with the ability to communicate effectively with people at all levels. Ability to communicate sensitive information in an emotive atmosphere. Empathy with service users and the ability to always provide a high standard of care. IT skills. Able to demonstrate good organisational skills. Attention to detail. Flexible attitude to departmental duties. Desirable Knowledge of basic medical terminology. Knowledge of clean and aseptic techniques. Knowledge of the patient pathway through the NHSBSP and breast diagnostic service. Ability to carry out concurrent activities. Willing and able to travel to multiple sites during the working day. Person Specification Qualifications Essential A good basic education. Educated to GCSE/ O Level Good level of spoken and written English. Good standard of numeracy Desirable NVQ Level 2 or equivalent in Health and Social Care or Business Administration. Experience Essential Use of Microsoft Office Systems. Experience of working with confidential and sensitive information. Desirable Experience of working within a Breast Imaging department. Experience of working in a healthcare environment. Experience of working as part of a multidisciplinary team. Experience with NBSS and/or CRIS Computer software packages. Skills and Knowledge Essential Basic knowledge of the NHS Breast Screening Programme and Breast diagnostic services. Excellent interpersonal skills with the ability to communicate effectively with people at all levels. Ability to communicate sensitive information in an emotive atmosphere. Empathy with service users and the ability to always provide a high standard of care. IT skills. Able to demonstrate good organisational skills. Attention to detail. Flexible attitude to departmental duties. Desirable Knowledge of basic medical terminology. Knowledge of clean and aseptic techniques. Knowledge of the patient pathway through the NHSBSP and breast diagnostic service. Ability to carry out concurrent activities. Willing and able to travel to multiple sites during the working day. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Worcestershire Acute Hospitals NHS Trust Address Charles Hastings Way Worcester Worcestershire WR5 1DD Employer's website https://www.worcsacute.nhs.uk/ (Opens in a new tab)