Our client is recruiting an Operations Analyst to support to our Professional Services Sales and Delivery teams in EMEA. You will be part of the our client Consulting Services Organization which helps our customers and partners to initiate and manage their digital marketing and transformation projects using the Digital Marketing Cloud.
Your time will be divided between Resource Management Office (RMO) and Contract Operations duties, with flex according to peaks in demand. You will work in close partnership with other functions, including Revenue Operations, Deal Assurance, Deal Desk, Legal, Credit and Order Management and the Vendor Management Office.RMO is responsible for staffing professional services engagements, building high-performing teams who can deliver successful outcomes for our customers. We aim to achieve high levels of utilisation and support our consultants develop their skills and careers. Duties will include:? Working in partnership with Sales and Delivery colleagues to develop a mid to long term view of pipeline demand for Professional Services ? Ensuring that high-quality resource requests are raised in a timely fashion ? Supporting Sales and Delivery colleagues in their day-to-day tasks using our Employee Resource Planning tool, Microsoft Dynamics. In time you will become a subject matter expert and proactively share your knowledge? Vendor management – eg onboarding & offboarding of vendor resources, raising & governance of p...