Position: Front Office Manager
Reports to: General Manger
Manages the following areas: Reception/Lobby, Concierge, and oversees rooms as well as F&B reservations
What will I get?
* Competitive salary aligned with experience, based on a 48-hour work week, enhanced by a discretionary bonus scheme and an additional estimated service charge ranging from £8,000 to £10,000.
* Enhanced contributory pension scheme for long-term financial planning.
* Increased holiday allowance with length of service
* Complimentary meal while on duty
* HSF Health Plan*
* Dental cost reimbursement
* Optical cost reimbursement
* Complimentary coverage for your partner and children
* High street and grocery shopping discounts, as well as discounted cinema tickets and more.
* Gym membership discounts.
* Access to a 24/7 GP advice line and counselling services, including support for dependents.
What will I be doing as Front Office Manager?
We are actively seeking a dynamic and knowledgeable individual to take on the pivotal role of managing the Front Office at our new hotel. Our ideal candidate possesses a passion for excellence, with a proven track record in effectively supervising front office operations to optimise revenue and ensure unparalleled guest satisfaction. Experience in hotel openings would be highly advantageous.
As the Front Office Manager, you will report directly to the Hotel Manager, presenting a unique opportunity to establish and lead your front-of-house team. Your responsibilities will encompass the comprehensive management of all Front Office Operations, focusing on profitability, cost control, and maintaining quality standards to guarantee total guest satisfaction.
Exceptional communication skills are a must, as you will play a crucial role in fostering constructive and supportive relationships with your co-workers. Your support will be instrumental in designing, driving, and implementing policies across the Rooms Division. Your input will be pivotal in cultivating a culture of continuous improvement, challenging the status quo and contributing to the overall success of the hotel.
Guest-Facing Responsibilities:
* Present a polished and professional appearance while working in public areas, actively engaging with guests to ensure their satisfaction.
* Handle and resolve complaints, disputes, and conflicts, demonstrating effective negotiation skills.
* Plan, coordinate, and oversee Front Office service delivery to exceed guest expectations.
* Foster a positive, motivated, friendly, and trustworthy atmosphere while on duty.
* Act as an ambassador for the Hotel, representing the company with professionalism and dedication.
Financial Performance Management:
* Maximise the financial performance of the department.
* Supervise staffing levels to meet guest service, operational needs, and financial objectives.
* Implement same-day selling procedures to maximise room revenue and control property occupancy.
* Support the rate strategy set forth by the Revenue Team, fostering a culture of up-selling and promoting outlets and services.
People Development:
* Select, train, coach, and develop team members to meet current and future department and hotel needs.
* Evaluate team satisfaction annually and implement improvements.
* Follow the Hotel's Grooming policy, presenting a professional and well-groomed appearance at all times.
* Conduct ongoing training with existing team members and ensure that new team members are certified as required.
Health & Safety Management:
* Understand relevant Health & Safety legislation and its implications on departmental operations.
* Ensure implementation of safe and healthy working practices at all times.
* Act in a manner that supports the hotel's Health & Safety policies.
What are we looking for?
* Minimum 2 years' experience in a similar role within a luxury property (pre-opening experience is highly desirable).
* Previous experience with Guestline PMS or setting up a property management system appreciated.
* Strong leadership skills to effectively manage and motivate the team to achieve a high level of service.
* French language skills are imperative.
* A self-starter who is creative, highly driven and results orientated and has the ability to be proactive and reactive to both anticipated and sudden changes.
* Strong work ethic, agility, and clarity of thought, with the ability to complete tasks and meet deadlines under pressure, despite interruptions.
* High level of personal integrity and confidentiality.
* Willingness to have a flexible working pattern to fit in with the needs of the business.
* Proficient in the use of Microsoft Office.
Who are we?
We are a 5-star luxury lifestyle boutique hotel located in the heart of Chelsea. Set in a 19th century building next to Sloane Square station and featuring a rooftop restaurant, an intimate cocktail bar, and thirty exceptionally designed bedrooms, the property has been elegantly restored to create unique experiences.
Within one of London's most stylish interiors, the hotel combines the quintessentially British style of the Cadogan Estate with a unique French touch. Designed as an exceptional and inspiring destination, it highlights the distinguished and historic pedigree of the Sloane Square Conservation Area in a private and intimate setting.
Independently run, the hotel employs passionate, focused individuals with a determination to succeed. To assist us in hosting our wonderful clients, we are on the search for the ambassadors of this truly unique property. They will be given the opportunity to make their own mark while delivering an exceptional service of unparalleled quality.
*Upon successful completion of the probation period
*The service charge range fluctuates based on our forecasted business levels and may vary from month to month.
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