Job Title: German speaking Technical Support AdvisorLocation: Slough (office based - no hybrid offered)Salary: £26,000 - £34,000 per annumContract: Permanent, Full-timeHours: 7am – 3pm, Monday to Friday
We are looking for a German-speaking Technical Support Specialist to join our client's team in Slough. This is an exciting opportunity to work in a dynamic environment, providing vital technical support to our client's employees. If you are fluent in German, have technical support experience, and are based within a commutable distance to Slough, this role could be perfect for you!
Key Responsibilities:
* Provide Level 1 remote and occasional desk-side technical support.
* Receive and log all phone calls, emails, and web forms within the service desk tracking system, and aim to resolve incidents or requests at the first point of contact.
* Liaise with 3rd party support providers to escalate and resolve support queries as needed.
* Act as an escalation point for the 1st line Desktop Support Team to help resolve various IT support-related issues.
What We’re Looking For:
1. Fluency in German is essential.
2. Previous