Our Mission
At Co-op, we strive to create a welcoming environment where our colleagues can reach their full potential. We celebrate diversity and recognize the importance of reflecting the communities we serve. As a Customer Team Leader, you will be part of a friendly team dedicated to helping our customers. Your primary responsibility will be to lead the store team, coaching and supervising our Customer Team Members, and deputizing for the Store Manager when needed. This role requires strong leadership and interpersonal skills, as well as the ability to develop and implement effective strategies to drive sales growth, improve customer satisfaction, and maintain store safety and compliance.
About Us
We're looking for a Customer Team Leader to join our team at Co-op. If you have a genuine care for customer needs, a desire to learn and grow, and a flexible attitude, we'd love to hear from you. As a permanent, part-time employee, you can expect a varied schedule including early mornings, afternoons, late evenings, and weekends. A comprehensive benefits package includes 36 days of holiday, a pension scheme with up to 10% employer contributions, virtual healthcare services, and a 30% discount on all Co-op products.
Your Responsibilities
As a Customer Team Leader, your responsibilities will include:
Developing and implementing effective strategies to drive sales growth and improve customer satisfaction
Maintaining store safety and compliance
Leading the introduction of new products and services
Coaching and supervising our Customer Team Members
Deputizing for the Store Manager when needed
What We Offer
At Co-op, we offer a range of benefits to support your personal development and career progression. These include full, paid training, dedicated support for your learning and growth, and access to online assessments. We also prioritize work-life balance, sharing rotas three weeks in advance to allow you to plan your time effectively. Our cycle-to-work scheme and other benefits make us an attractive employer for those seeking a fulfilling career.