Job summary Job Overview: Central Uxbridge Surgery is a busy GP practice serving a diverse community of 16,000 patients. We are looking for a professional and dedicated Receptionist/Administrator to join our friendly team. This role is crucial in ensuring the smooth running of the practice, providing excellent patient service, and supporting clinical and administrative staff. What We Offer: A supportive and friendly working environment. Training and development opportunities. NHS pension scheme. Competitive salary based on experience. If you are an organised, approachable, and motivated individual looking to make a difference in patient care, we would love to hear from you. To apply, please send your CV and a cover letter to Main duties of the job As a Receptionist/Administrator at Central Uxbridge Surgery, you will play a vital role in ensuring the smooth day-to-day running of the practice while providing excellent patient service. Your responsibilities will include: Patient Interaction & Front Desk Management: Greet and assist patients and visitors in a professional, friendly, and empathetic manner. Manage incoming telephone calls, ensuring prompt and courteous responses to patient queries. Book, cancel, and reschedule appointments efficiently using the clinical system. Handle urgent appointment requests and signpost patients to appropriate services. Process patient registrations, ensuring accuracy and compliance with practice policies. Administrative Duties: Process and action repeat prescription requests in line with practice protocols. Scan and file clinical documents, referrals, and other correspondence into patient records. Handle electronic and paper-based correspondence, ensuring timely processing. Manage and action tasks assigned by clinicians and senior staff. Assist with the management of patient recalls, follow-ups, and routine checks. Operational Support: Monitor and respond to emails and administrative queries. Support clinicians by ensuring patient records and documents are up to date. Process new patient registrations and update records as required. Confidentiality & Compliance: Adhere to strict patient confidentiality guidelines and GDPR regulations. About us Central Uxbridge Surgery, also known as Uxbridge Health Centre, is a well-established GP practice located in Uxbridge, within the London Borough of Hillingdon. Serving a diverse patient population of over 16,000 individuals, the practice is committed to providing comprehensive and high-quality primary care services. Healthcare Team: The practice boasts a multidisciplinary team dedicated to patient care: General Practitioners (GPs): Seven partners and two part-time salaried GPs. Nursing Staff: Six nurses, including two Advanced Nurse Practitioners. Pharmacy and Support Staff: A community pharmacist and two healthcare assistants. Allied Health Professionals: On-site phlebotomists, podiatrists, and physiotherapists. The clinical team is supported by experienced practice and IT/business managers, as well as a dedicated administrative staff. Additionally, collaboration with Primary Care Network (PCN) staff enhances the range of services offered to patients. Training and Education: As a training practice, Central Uxbridge Surgery is committed to the education and development of future healthcare professionals. The practice hosts: GP specialty trainees. Foundation doctors. Medical students. Nursing students. Physician associate students. This commitment to training ensures that the practice remains at the forefront of medical education while fostering a culture of continuous learning and improvement. Date posted 05 February 2025 Pay scheme Agenda for change Band Band 2 Salary Depending on experience Contract Permanent Working pattern Full-time Reference number A2130-25-0000 Job locations Uxbridge Health Centre George Street Uxbridge UB8 1UB Job description Job responsibilities About Central Uxbridge Surgery Central Uxbridge Surgery, also known as Uxbridge Health Centre, is a well-established GP practice serving a diverse community of over 16,000 patients. Situated in the London Borough of Hillingdon, we pride ourselves on delivering high-quality primary care services with a patient-centered approach. Our multidisciplinary team includes seven GP partners, two part-time salaried GPs, six nurses (including two Advanced Nurse Practitioners), a community pharmacist, and two healthcare assistants. Additionally, we collaborate with PCN staff and allied health professionals, including on-site phlebotomists, podiatrists, and physiotherapists. As a training practice, we also support GP specialty trainees, foundation doctors, medical students, nursing students, and physician associate students. Job Overview We are seeking an enthusiastic and professional Receptionist/Administrator to join our friendly and dynamic team. This role is essential in ensuring the efficient operation of the practice by providing exceptional front-line support to patients, clinicians, and administrative staff. The ideal candidate will be proactive, highly organized, and able to multitask in a fast-paced environment while maintaining a compassionate and professional attitude. Main Responsibilities Patient Interaction & Front Desk Management Greet patients and visitors warmly, providing a professional and welcoming first point of contact. Handle patient queries both in person and over the telephone, signposting them to appropriate services as required. Schedule, amend, and cancel patient appointments using the practice's clinical system. Process new patient registrations and update patient records in accordance with practice protocols. Explain practice policies and services, including online access, repeat prescriptions, and appointment availability. Manage waiting room flow and assist in ensuring a smooth patient journey within the surgery. Administrative Duties Process prescription requests, referrals, and medical reports efficiently and accurately. Scan, file, and distribute incoming correspondence, including hospital letters and test results. Handle electronic document workflow, ensuring all records are updated promptly. Respond to and manage internal and external emails professionally and efficiently. Support the recall system by contacting patients for routine health checks and immunizations. Maintain patient confidentiality at all times in accordance with GDPR and practice policies. Assist in updating practice information boards, patient leaflets, and other communication materials. Operational Support Monitor and maintain office supplies, ordering stock as needed. Assist in preparing clinics, ensuring that patient lists and necessary documentation are ready for clinicians. Work collaboratively with clinical and administrative teams to ensure efficient service delivery. Attend team meetings and contribute to discussions on improving patient experience and practice operations. Help troubleshoot IT and telephony issues, escalating to IT support when necessary. Support the practice during flu vaccination clinics, health promotion campaigns, and other practice-led initiatives. Compliance & Professional Standards Adhere to practice policies and procedures, including infection control, safeguarding, and health and safety guidelines. Ensure accurate recording and maintenance of patient information in line with NHS and practice regulations. Report any incidents, concerns, or complaints to the practice manager in a timely manner. Participate in training sessions, ensuring up-to-date knowledge of relevant healthcare and administrative procedures. Maintain strict confidentiality regarding patient and practice matters at all times. Required Skills & Experience Essential Criteria Previous experience in a customer service, receptionist, or administrative role. Strong communication and interpersonal skills, with the ability to remain calm under pressure. Excellent IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to learn new systems quickly. Ability to work independently as well as part of a team. A proactive and professional approach to work with strong attention to detail. Ability to multitask and manage workload effectively in a busy environment. Commitment to patient confidentiality and data protection regulations. Desirable Criteria Previous experience working in a GP surgery, healthcare setting, or NHS role. Knowledge of clinical systems such as EMIS, SystmOne, or Vision. Familiarity with medical terminology and healthcare procedures. Understanding of NHS and general practice operations. Experience processing prescriptions and referrals. What We Offer A supportive and friendly working environment. Competitive salary based on experience. Ongoing training and professional development opportunities. NHS pension scheme. Flexible working hours where possible. Opportunity to work within a dynamic and growing healthcare team. Exposure to a variety of administrative and patient-facing responsibilities. Why Join Us? Central Uxbridge Surgery is committed to fostering a positive workplace culture where staff feel valued and supported. As a key part of our team, you will play an essential role in ensuring our patients receive the highest standard of care. If you are an organised, motivated, and compassionate individual looking for a fulfilling role in primary care, we would love to hear from you. Job description Job responsibilities About Central Uxbridge Surgery Central Uxbridge Surgery, also known as Uxbridge Health Centre, is a well-established GP practice serving a diverse community of over 16,000 patients. Situated in the London Borough of Hillingdon, we pride ourselves on delivering high-quality primary care services with a patient-centered approach. Our multidisciplinary team includes seven GP partners, two part-time salaried GPs, six nurses (including two Advanced Nurse Practitioners), a community pharmacist, and two healthcare assistants. Additionally, we collaborate with PCN staff and allied health professionals, including on-site phlebotomists, podiatrists, and physiotherapists. As a training practice, we also support GP specialty trainees, foundation doctors, medical students, nursing students, and physician associate students. Job Overview We are seeking an enthusiastic and professional Receptionist/Administrator to join our friendly and dynamic team. This role is essential in ensuring the efficient operation of the practice by providing exceptional front-line support to patients, clinicians, and administrative staff. The ideal candidate will be proactive, highly organized, and able to multitask in a fast-paced environment while maintaining a compassionate and professional attitude. Main Responsibilities Patient Interaction & Front Desk Management Greet patients and visitors warmly, providing a professional and welcoming first point of contact. Handle patient queries both in person and over the telephone, signposting them to appropriate services as required. Schedule, amend, and cancel patient appointments using the practice's clinical system. Process new patient registrations and update patient records in accordance with practice protocols. Explain practice policies and services, including online access, repeat prescriptions, and appointment availability. Manage waiting room flow and assist in ensuring a smooth patient journey within the surgery. Administrative Duties Process prescription requests, referrals, and medical reports efficiently and accurately. Scan, file, and distribute incoming correspondence, including hospital letters and test results. Handle electronic document workflow, ensuring all records are updated promptly. Respond to and manage internal and external emails professionally and efficiently. Support the recall system by contacting patients for routine health checks and immunizations. Maintain patient confidentiality at all times in accordance with GDPR and practice policies. Assist in updating practice information boards, patient leaflets, and other communication materials. Operational Support Monitor and maintain office supplies, ordering stock as needed. Assist in preparing clinics, ensuring that patient lists and necessary documentation are ready for clinicians. Work collaboratively with clinical and administrative teams to ensure efficient service delivery. Attend team meetings and contribute to discussions on improving patient experience and practice operations. Help troubleshoot IT and telephony issues, escalating to IT support when necessary. Support the practice during flu vaccination clinics, health promotion campaigns, and other practice-led initiatives. Compliance & Professional Standards Adhere to practice policies and procedures, including infection control, safeguarding, and health and safety guidelines. Ensure accurate recording and maintenance of patient information in line with NHS and practice regulations. Report any incidents, concerns, or complaints to the practice manager in a timely manner. Participate in training sessions, ensuring up-to-date knowledge of relevant healthcare and administrative procedures. Maintain strict confidentiality regarding patient and practice matters at all times. Required Skills & Experience Essential Criteria Previous experience in a customer service, receptionist, or administrative role. Strong communication and interpersonal skills, with the ability to remain calm under pressure. Excellent IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook) and the ability to learn new systems quickly. Ability to work independently as well as part of a team. A proactive and professional approach to work with strong attention to detail. Ability to multitask and manage workload effectively in a busy environment. Commitment to patient confidentiality and data protection regulations. Desirable Criteria Previous experience working in a GP surgery, healthcare setting, or NHS role. Knowledge of clinical systems such as EMIS, SystmOne, or Vision. Familiarity with medical terminology and healthcare procedures. Understanding of NHS and general practice operations. Experience processing prescriptions and referrals. What We Offer A supportive and friendly working environment. Competitive salary based on experience. Ongoing training and professional development opportunities. NHS pension scheme. Flexible working hours where possible. Opportunity to work within a dynamic and growing healthcare team. Exposure to a variety of administrative and patient-facing responsibilities. Why Join Us? Central Uxbridge Surgery is committed to fostering a positive workplace culture where staff feel valued and supported. As a key part of our team, you will play an essential role in ensuring our patients receive the highest standard of care. If you are an organised, motivated, and compassionate individual looking for a fulfilling role in primary care, we would love to hear from you. Person Specification Experience Desirable previous experience in primary care Person Specification Experience Desirable previous experience in primary care Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Central Uxbridge Surgery Address Uxbridge Health Centre George Street Uxbridge UB8 1UB Employer's website https://www.centraluxbridgesurgery.co.uk/ (Opens in a new tab)