Are you an experienced customer service professional with experience of managing a team to provide the highest levels of service? If so, RLR have a great opportunity for you to be a part of a brand new team opening a Build to Rent (BTR) development in Bristol As Resident Services Manager for this new Bristol location, you will be integral to the mobilisation of a brand-new BTR asset, recruit and lead the on-site team and ensure outstanding resident experience at all times. With close to 300 first-class units at the development, exceptional amenities and a fantastic location in the City – this development has everything There is massive potential within this role so please reach out to Francis at RLR to find more about this position and the opportunity available Role : Resident Services Manager (Build to Rent) Location : Bristol Salary : £40,000 Bonus Role Overview : Customer Service & Resident Engagement – Take the lead with all aspects of resident engagement ensuring a first class events programme and facilitate building of a community amongst residents Leasing Performance – Ensure a seamless and high level experience is provided during the leasing journey and throughout the tenancy period Team Leadership – Work closely with your team to ensure motivation and engagement and carry out staff training, KPI monitoring and recruitment Asset Performance Management – Support the GM in all areas of building management to ensure the highest levels of performance Who we are searching for : A motivated individual with previous management experience in a residential property, hospitality role or similar A strong understanding of the residential lettings process ideally combined with a good understanding of the BTR industry Customer service experience, including negotiation skills, complaints handling and dealing with difficult situations An innovative and dynamic approach to identifying issues and mitigating those risks in a cost effective and efficient manner IRPM/ ARLA Qualification - must be willing to undertake training and complete qualification within first 6 months of employment if not held We look forward to hearing from you and discussing this role further