Job Summary
We are seeking a passionate and knowledgeable Fragrance Consultant to join our team. In this role, you will be responsible for providing exceptional customer service while assisting clients in selecting the perfect fragrances to suit their preferences and needs. Your expertise in fragrance notes, trends, and brands will be essential in creating a memorable shopping experience. The ideal candidate will possess strong communication skills and a flair for sales, with the ability to upsell and promote products effectively.
Responsibilities
* Engage with customers to understand their fragrance preferences and provide tailored recommendations.
* Demonstrate product knowledge by explaining fragrance notes, ingredients, and brand stories.
* Utilise effective selling techniques to upsell products and enhance the customer experience.
* Maintain an organised and visually appealing display of fragrances within the store.
* Manage inventory levels and assist with restocking products as needed.
* Handle customer inquiries via phone or in-person with excellent phone etiquette.
* Promote fragrances through social media management, creating engaging content that resonates with our audience.
* Collaborate with team members to achieve sales targets and maintain a positive work environment.
Skills
* Proven ability to sell and upsell products effectively.
* Strong basic maths skills for handling transactions accurately.
* Excellent time management skills to prioritise tasks efficiently.
* Organisational skills to maintain an orderly workspace and manage inventory effectively.
* Proficient communication skills, both verbal and written, with the ability to connect with diverse customers.
* Multilingual abilities, including proficiency in Spanish, are highly desirable.
* Experience in social media management is a plus, enhancing our online presence and engagement.
If you are enthusiastic about fragrances and possess the skills necessary to excel as a Fragrance Consultant, we invite you to apply for this exciting opportunity!
Job Types: Full-time, Part-time
Pay: £11.44-£14.87 per hour
Expected hours: 12 – 35 per week
Additional pay:
* Bonus scheme
* Commission pay
* Performance bonus
* Tips
* Yearly bonus
Benefits:
* Employee discount
* On-site parking
* Store discount
Schedule:
* Holidays
* Monday to Friday
* Weekend availability
Experience:
* Sales: 1 year (required)
* Customer service: 1 year (required)
Work Location: In person
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