Job Title: Resolutions Agent / Customer Service AgentDepartment: Logistics Location: Oldbury (West Midlands) Salary: £24,000 - £26,000 per annum About the Role: We are looking for a customer-focused Resolutions Agent to join our dynamic team. In this role, you’ll handle incoming calls and emails, manage a variety of customer queries, and ensure prompt and professional resolutions. You’ll be at the heart of our customer service operation, coordinating solutions, handling complaints, and providing regular updates to ensure a smooth and stress-free experience. If you thrive in a fast-paced, multitasking environment and enjoy helping people, this role is perfect for you What You’ll Be Doing: Handling incoming customer queries via phone and email, assessing requests and prioritising based on urgency. Managing multiple cases at once, ensuring each customer receives timely and professional support. Working closely with contractors, suppliers, and internal teams to coordinate effective solutions. Keeping customers updated on progress and ensuring all issues are resolved efficiently. Accurately recording details of all customer interactions and resolutions. Handling customer complaints and escalations in a calm and professional manner. What We’re Looking For: Previous experience in customer service, ideally in a call centre or fast-paced environment. Strong communication skills – you can explain things clearly and reassure customers. Excellent problem-solving abilities and the ability to make decisions under pressure. Ability to multitask and stay organised while managing multiple queries at once. A customer-first approach, always looking to deliver the best experience possible. What’s in It for You? Competitive salary of £24,000 - £26,000 per year. A supportive team environment where your skills and hard work are valued. The opportunity to develop your customer service and problem-solving skills in a dynamic role. A fast-paced, rewarding role where no two days are the same If you’re passionate about delivering excellent customer service, have a knack for problem-solving, and can handle multiple tasks at once, we’d love to hear from you Apply today and take the next step in your career.