Are you a dynamic, results-driven leader with a passion for improving healthcare services? We have an exciting opportunity for a City-Wide Operations Manager to join our team and play a key role in shaping the future of primary care across the city. Our PCN was launched on September 1st 2023, bringing together our three services across Milton Keynes: Whitehouse, Neath Hill and Brooklands surgeries.
As the City-Wide Operations Manager, you will be at the forefront of delivering high-quality, efficient healthcare services to our diverse communities. You will manage the operational delivery of primary care services across our sites, ensuring smooth coordination, enhanced patient experiences, and a seamless link between the teams and stakeholders.
Working with and reporting to the Network Operations Manager for Primary Care, the post holder will lead the Primary Care Service both strategically and in day-to-day operations. The post holder will be an experienced Practice Manager who understands the complexities of primary care and is able to translate national and regional guidelines into tangible actions and outcomes. They will be a seasoned leader capable of bringing together the local teams to collaborate more effectively as a unified force across the Milton Keynes area.
The City-Wide Operations Manager (CWOM) will play a key role in supporting our General Practices across Milton Keynes, contributing to the success of our regional hub and Primary Care Network (PCN), ensuring their continued growth and success.
The CWOM will work independently to ensure services provide high-quality care, while supporting the local team by facilitating daily huddles and regular staff meetings. They will submit regular highlight reports to the Network Operations Manager, offering feedback and updates on the performance of their services. The job holder will use a data-driven approach, collaborating with Business Intelligence to gather the necessary information to assess the overall performance of the services. They will also utilize this data to identify potential gaps and determine the necessary interventions to enhance service delivery.
What we’re looking for
Essential:
* Relevant experience in people management
* Extensive experience of managing a Primary Care Service
* Proven track record of success (i.e. CQC ratings, innovation, positive working relationships across PCN, strong leadership etc)
* Demonstrated success in patient and community engagement
* A dynamic and innovative approach to service delivery
System used: SystemOne
Why join us?
Our Benefits:
* NHS Pension with 20.6% Employer Contribution
* 25 days / 5 weeks / 200 hours annual leave, plus Bank Holidays (pro-rata, if part-time)
* Extra days leave for work anniversary each year
* Enhanced Maternity, Maternity Support (Paternity), Adoption pay
* Family friendly employment policies
* Special and Significant Event Leave
* Participation in OMG’s refer a friend scheme
* Continued personal and professional development
* 24/7 free access to an Employee Assistance Program run by awarding winning Health Assured
* Eye care scheme free eye test plus a contribution towards glasses
* Cycle to work scheme
* Access to NHS Discounts
Working at OneMedical Group
OneMedical Group is a family run organisation with our co-founders still involved in supporting our teams to be at their best. We have an ambitious strategy and mission, one that is shared and supported by our whole Group. The Group was started with the vision of delivering healthcare differently, and to make a real difference to the communities that we work with.
OneMedical Group is committed to promoting equality of opportunity for all job applicants. Throughout the recruitment process we want all candidates to be at their best. If you would like to discuss the support options available during the recruitment process please email: recruitment@onemedicalgroup.co.uk
Note: We reserve the right to close this vacancy earlier if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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