About the role You will be offering support via a national helpline to families of serving Royal Navy personnel, including Reservists and Merchant Navy, that are seeking support for their mental wellbeing. You will speak from your own lived experience as serving personnel, or a close family member of a serving personnel, to actively promote the wellbeing of people who reach out and signposting support available to them when appropriate. To achieve this, you will contribute to an extensive database of nationwide support available and work closely with the Anchoring Minds team to make sure that people receive to support they need. This may include writing referrals. You will make follow up calls with people to make sure they could access support and help them overcome any barriers to access if it is needed. You will have connections with a wide range of organisations including: Organisations who support families of serving Naval personnel Local Authorities and housing providers Wellbeing Centres Military specific benefit services Local schools and Child and Adolescent Mental Health Services (CAMHS) Community Mental Health Teams (CMHT) Other third sector organisations Hours: Part-time, 21 hours per week. Location: Gosport Wellbeing Centre. About you We are looking for a candidate that is passionate about mental wellbeing and able to promote support available to the people who can benefit most from it. You will need to have a strong understanding of challenges faced by military families and a working knowledge of the welfare benefits system, with a focus military family accommodation and military financial benefits. The ideal candidate will be capable of forming good working relationships with colleagues and external agencies. In addition to this you will need to be confident using databases and a smart phone to carry out your day-to-day work. We can only consider applications for this role if you have lived experience as either serving personnel or a close family member of serving personnel. About us We're Solent Mind We’re part of a network of over 100 Local Minds who tailor trusted mental health services to our communities. We set our own strategies and partnerships and rely on the support of our brilliant local fundraisers. We collaborate with Mind to make sure their pioneering campaigns, information and research make a difference in Hampshire. Together, we make better mental health possible both locally and nationally. Benefits Our Gold Award for Workplace Wellbeing Index 2022/2023 and being a Mindful Employer reflects our commitment to our lively, friendly teams. We empower our people to have a voice, discover new opportunities and develop their careers. In addition to knowing you’re making a difference, you’ll also enjoy excellent benefits, including: Flexible working to promote a healthy work/life balance 25 days’ annual leave rising incrementally to 30 days per year (pro rata for part-time) Pension plan Employee Assistance Programme Season ticket and cycle-to-work scheme If you’re ready to join the fight for mental health, visit our website to find out more and apply. Closing date: Thursday 13 March 2025. Posts may be subject to a relevant DBS check. Solent Mind welcomes applications from all the communities in which we work. Appointments are made on merit. Registered Charity No: 1081116. Registered with Limited Liability in England and Wales No: 4004500.