Job Overview
The newly created Lead Service & Support Coordinator position offers a unique opportunity for an engineer from the food or liquid manufacturing industry, or those with an industrial/mechanical background, to transition into an office-based leadership role.
This exciting challenge involves working closely with the Service & Support Manager to oversee the maintenance department and manage a team of Service & Support Coordinators. We seek a candidate with strong team management skills and prior experience leading teams, who is ready to support and guide a growing department.
Main Responsibilities
* Collaborate with the Service & Support Manager to ensure seamless management of the maintenance department.
* Lead and support a team of Service & Support Coordinators, utilizing your team management skills to provide mentorship, direction, and hands-on guidance.
* Develop and implement departmental procedures to drive efficiency, consistency, and high-quality service.
* Contribute to shaping the future of the service department by introducing growth-focused strategies and overseeing their execution.
* Travel to Doncaster once a week to support the on-site team.
Requirements
* A background in engineering within food, liquid manufacturing, or industrial/mechanical industries.
* Proven team management skills and experience leading or supervising teams.
* A desire to step into a leadership position.
* Experience as a Lead Service Coordinator or in a similar role overseeing service teams is preferred but not essential.
* A strong communicator with a "can-do" attitude and proactive problem-solving abilities.
Location and Working Hours
Peterborough, office-based role (travel to Doncaster at least once a week)
Monday – Friday, 8:30 AM - 5:00 PM or 8:00 AM - 4:30 PM (30-minute lunch break)