Unlock Your Potential – Join a Global Leader in B2B eCommerce! Are you ready to make a real impact? Join a dynamic, growing company that powers supply chain solutions worldwide.
Be part of a collaborative team that thrives on innovation and creative problem-solving to enhance the customer experience. Your Role: Implementation & Support Specialist As an Implementation & Support Specialist, you will play a key role in setting up and supporting B2B eCommerce platforms for our valued clients.
You will work closely with experts from all areas of the company, ensuring a seamless onboarding and support experience.
We empower and encourage creative thinking to continuously improve customer satisfaction and operational efficiency. This is an in-office opportuntity, and we are based out of Port Talbot. What You'll Do: * Client Onboarding & Support – Guide customers through platform setup, ensuring a smooth transition and ongoing success. * Cross-Team Collaboration – Work alongside knowledgeable colleagues across departments to deliver a cohesive and effective client experience. * Software Development Request (SDR) Workflow – Oversees the processing of SDRs giving clients visibility while setting up the bespoke development tasks for development team. * Release Management – Oversee customer upgrades, ensuring environments are properly aligned and formal client signoffs are secured when differences exist. * Process Innovation – Identify opportunities for improvement and drive new, more efficient implementation strategies. * Quality Control – Working with development team to ensure functionality added to the platform works as expected and aligned with customer expectations. * International Experience – Gain valuable exposure working with a diverse range of customers across multiple projects of varying complexity. Who You Are: * A problem-solver with a passion for optimizing processes and delivering top-tier customer experiences. * An innovative thinker who embraces creative approaches to enhance efficiency and effectiveness. * A detail-oriented professional who ensures seamless upgrades and aligns stakeholders on key differences. * Previous experience working in a collaborative software development environment is a plus. If you're looking for a role that challenges you, rewards innovation, and allows you to work on impactful global projects, we’d love to hear from you! Key Responsibilities * Implementation & Support – Deliver implementation services for Commerce applications, assisting in setup, configuration, integration, and troubleshooting for both customers and internal teams. * Client Collaboration – Work closely with Implementation Consultants to ensure seamless onboarding and configuration of B2B eCommerce solutions. * Timely Issue Resolution – Address client feedback logs promptly, ensuring that timelines and expectations are met. * Platform Advocacy – Promote and champion the adoption of newly developed features and functionalities, ensuring customers maximize the value of the platform. * Knowledge Development – Contribute to building internal expertise on Commerce applications, providing insights and best practices to strengthen company capabilities. * Ongoing Support – Provide internal and external support for Commerce applications, ensuring smooth operation and customer satisfaction. * Resource Flexibility – Assist in supporting live customers when demand exceeds available resources, ensuring continued service excellence. To be successful in this role you will require: * Strong technical acumen * Excellent verbal and written English communication skills. * Strong organizational skills with the ability to manage tasks independently. * Effective troubleshooting and problem-solving skills * MS Windows applications (i.e., OS, Office, etc.) * MS SQL strongly desired * MS IIS knowledge would be a bonus. * ERP knowledge (Customer/Prices/Products/ Order processing) also a bonus Who is TrueCommerce? TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management.
We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more. Please visit our careers website for additional information.