Unlock Your Potential – Join a Global Leader in B2B eCommerce!
Are you ready to make a real impact? Join a dynamic, growing company that powers supply chain solutions worldwide. Be part of a collaborative team that thrives on innovation and creative problem-solving to enhance the customer experience.
Your Role: Implementation & Support Specialist
As an Implementation & Support Specialist, you will play a key role in setting up and supporting B2B eCommerce platforms for our valued clients. You will work closely with experts from all areas of the company, ensuring a seamless onboarding and support experience. We empower and encourage creative thinking to continuously improve customer satisfaction and operational efficiency.
This is an in-office opportunity, and we are based out of Port Talbot.
What You'll Do:
* Client Onboarding & Support – Guide customers through platform setup, ensuring a smooth transition and ongoing success.
* Cross-Team Collaboration – Work alongside knowledgeable colleagues across departments to deliver a cohesive and effective client experience.
* Software Development Request (SDR) Workflow – Oversee the processing of SDRs giving clients visibility while setting up the bespoke development tasks for the development team.
* Release Management – Oversee customer upgrades, ensuring environments are properly aligned and formal client signoffs are secured when differences exist.
* Process Innovation – Identify opportunities for improvement and drive new, more efficient implementation strategies.
* Quality Control – Work with the development team to ensure functionality added to the platform works as expected and aligns with customer expectations.
* International Experience – Gain valuable exposure working with a diverse range of customers across multiple projects of varying complexity.
Who You Are:
* A problem-solver with a passion for optimizing processes and delivering top-tier customer experiences.
* An innovative thinker who embraces creative approaches to enhance efficiency and effectiveness.
* A detail-oriented professional who ensures seamless upgrades and aligns stakeholders on key differences.
* Previous experience working in a collaborative software development environment is a plus.
If you're looking for a role that challenges you, rewards innovation, and allows you to work on impactful global projects, we’d love to hear from you!
Key Responsibilities
* Implementation & Support – Deliver implementation services for Commerce applications, assisting in setup, configuration, integration, and troubleshooting for both customers and internal teams.
* Client Collaboration – Work closely with Implementation Consultants to ensure seamless onboarding and configuration of B2B eCommerce solutions.
* Timely Issue Resolution – Address client feedback logs promptly, ensuring that timelines and expectations are met.
* Platform Advocacy – Promote and champion the adoption of newly developed features and functionalities, ensuring customers maximize the value of the platform.
* Knowledge Development – Contribute to building internal expertise on Commerce applications, providing insights and best practices to strengthen company capabilities.
* Ongoing Support – Provide internal and external support for Commerce applications, ensuring smooth operation and customer satisfaction.
* Resource Flexibility – Assist in supporting live customers when demand exceeds available resources, ensuring continued service excellence.
To be successful in this role you will require:
* Strong technical acumen
* Excellent verbal and written English communication skills.
* Strong organizational skills with the ability to manage tasks independently.
* Effective troubleshooting and problem-solving skills
* MS SQL strongly desired
* MS IIS knowledge would be a bonus.
* ERP knowledge (Customer/Prices/Products/Order processing) also a bonus
Who is TrueCommerce?
TrueCommerce is a high-performing global supply chain network that provides fully integrated, end-to-end supply chain visibility and management. We’ve empowered some of the biggest brands in the world to improve their supply chain performance: Schneider Electric, DanoneWave, Siemens, Ocean Spray, and many more.
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