Box Leisure "The cutting edge of leisure careers" Title: Guest Experience Manager Duration: Permanent Hours: Full Time Salary: £35k Location: Yorkshire Accommodation available You will lead our activity & guest care teams to provide our customers a magical & memorable experience from the moment they arrive, through to waving them goodbye. This position is actively involved on site, ensuring a safe and secure environment for all guests, overseeing the activities, and ensuring the team is always providing an enjoyable and amazing experience. You’ll be leading the Guest Experience Team, including line management, supporting welfare and wellbeing, and identifying and facilitating career development & training opportunities. What you’ll need Excellent communication, organisational and leadership skills Strong decision-making ability Can confidently deal with Guest concerns and resolve problems Proven experience leading large teams in a Customer Service environment Experience in managing operations, performance, resources and cost control If you feel you fit this role please contact Gail at (url removed) or (phone number removed) for a confidential chat and more details