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Senior Customer Service Representative, North Yorkshire
Location:
North Yorkshire, United Kingdom
Job Category:
Customer Service
EU work permit required:
Yes
Job Reference:
4ddb75b50cb1
Job Views:
7
Posted:
03.03.2025
Expiry Date:
17.04.2025
Job Description:
Job Title: Senior Customer Service Representative
Salary: £Highly Competitive Package
Location: Yorkshire
Reference: J3521
Our client is a dynamic, fast-growing packaging brand management and pre-press company. They are currently seeking a Senior Customer Service Representative to join their team of energetic, creative, and talented employees. They have a passion for delivering world-class service to their clients and are looking for an individual who can embody this. We will consider candidates from any sector of print or packaging.
As Senior Customer Service Representative, you will be required to carry out the following roles:
1. Support the Account Managers by managing and actioning the artwork flow through the customers’ critical path process from customer brief to release to printer.
2. Support the day-to-day running of the account, acting as the main internal contact for your designated category/customer.
3. Schedule artwork tasks on the relevant production resource through an online transparent artwork scheduling tool.
4. Carry out fit-for-use checks on the customer information received and convert the information into an internal brief for Artworkers.
5. Release completed artworks to the printers in accordance with KPIs.
6. Communicate with the Account Manager, updating on project status and any potential challenges.
7. Communicate professionally with the customer when necessary.
8. Build strong internal relationships with production resources to work in the most efficient manner following standard operating procedures.
The selected candidate will be an approachable, flexible individual with a can-do attitude, both in their approach to the role and their colleagues, and their ability to work additional hours when necessary. You must show a great deal of common sense, enthusiasm, and proactivity, with an ability to prioritise tasks with ease. Moreover, we are looking for someone who is highly confident in their own ability and communication methods, both internally and externally.
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