Hello We are so delighted you are considering coming to work with us at Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust (CNTW). We know the power of looking into an organisation, one you might want to work in, or one where you are going to get help, and being able to say, 'I've seen somewhere I can fit in and be myself.' We're on a journey to make the Trust an inclusive employer, representative of the community we serve and we want more of our community to consider applying for jobs with us. Opportunities for you Spanning east to west coasts from Northumberland to Cumbria and from the Scottish Borders down to Middlesbrough we've got exciting new opportunities available at every level and in every area. We offer flexible working, helping work fit around family and caring responsibilities, or training and development needs and there's lots on offer in the way of benefits, such as, lease cars, childcare schemes, staff discounts, season tickets for travel and a cycle to work scheme. All this in a vibrant workplace supported by the following staff networks. Cultural diversity staff network Disabled staff network LGBT staff network We also have a number of staff support groups which are open to any staff to attend. These Include: Armed Forces and Veterans Staff Association Mind, Health and Wellbeing Community Menopause toolkit and cafes and staff carer support group We offer fantastic personal development opportunities through our Collective Leadership Programme and other Organisational Development initiatives. Whatever you are looking for, you will be joining a supportive, friendly team, offering varied and interesting roles, with opportunities for career progression. Always improving CNTW is regulated by the national healthcare regulator, the Care Quality Commission (CQC). Our last two inspections have rated us as an outstanding organisation. We're always seeking to improve as an organisation. Do you want to be part of that? Job overview The Neuropsychiatry Outpatients' Team has great pleasure in seeking a Band 3 Clinical Support Assistant to join our existing team, based at Walkergate Park, Newcastle Upon Tyne. We are a regional service predominantly covering the Northeast of England and Cumbria. This post provides a rare and exciting opportunity to join an established Multidisciplinary Team working in the sometimes challenging but rewarding environment of Neuropsychiatry. You will work closely with the Community Practitioners and on occasions other professionals to provide community-based person-centred plans of care. You will support people who present with a broad range of complex and varied conditions, including, but not exclusively, Traumatic and Acquired Brain Injury, Tourette's, Huntington's Disease and Parkinson's. You will work in a highly supportive environment and will be provided with regular supervision. As a regional service, you will need to meet the mobility and geographical requirements of the post. Work independently in community and outpatient settings, adhering to the lone worker policy. Work closely with Community Practitioners and other professionals following person-centred plans of care. Main duties of the job You will: • Work autonomously, implement and follow plans of care, developed in collaboration with service users, families/carers, and members of the multidisciplinary Team • Contribute effectively to clinical discussions reporting concerns and changes to risks in a timely manner • Document clinical notes meeting Trust record keeping standards • Develop interpersonal and communication skills that promote and maintain therapeutic relationships with service users, their families and carers • Provide compassionate care based on empathy, kindness, respect and dignity • Use de-escalation skills when working in potentially antagonistic, hostile and emotive clinical situations to ensure the safety of self, service users and others • Be responsible for making onward referrals to other services and liaising with appropriate regional organisations in placing orders for equipment to meet service user needs • Have a flexible approach to the role to meet the changing service demands as the service model develops • Participate in training as identified as appropriate to the job role • Actively engage with supervision and appraisal process as identified in Trust policy • Need to meet the mobility and geographical requirements of the post Working for our organisation We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career. Detailed job description and main responsibilities Please find attached job description for full details. Advertising date : 18th February 2025 Closing date : 4th March 2025 We welcome your application. We welcome contact with the service should you wish to look around. Person specification Additional Requirements Essential criteria Ability to meet the mobility and geographical requirements of the post. Education and Qualifications Essential criteria Senior Healthcare Support Worker or equivalent or working towards. Desirable criteria Experience of working within a relevant clinical service GCSE A-C in maths and English or equivalent. Knowlege and Experience Essential criteria Experience of working/volunteering in an appropriate care setting. Experience of working with service users who have complex needs Desirable criteria Previous experience in an appropriate community setting as a Senior Healthcare Support Worker. Skills and Competencies Essential criteria Good verbal and written communication skills. ICT Functional skills. Ability to work without direct supervision. Personal Characteristics Essential criteria Ability to work in a team Please ensure to check out all of the supporting documents linked to this advert, for useful information about working for us, information from our Chief Executive and much more. Employer certification / accreditation badges Applicant requirements This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Documents to download Job Description (PDF, 447.7KB) Tips on how to complete your application (PDF, 171.4KB) Reference Guidelines for Applicants - Please Read (PDF, 20.0KB) Interview Guarantee Scheme (PDF, 127.3KB) Employee Benefits (PDF, 922.8KB)