The Role: IBA Operations Deputy Head - RetailAs the IBA Operations Deputy Head - Retail, you will be responsible for managing the Retail IBA Operations Team delivering exceptional service to our business and stakeholders while ensuring the IBA control environment complies with FCA CASS regulation. You will be responsible for the performance of the team and will have a clear understanding of debtors, creditors, unallocated cash, uncollected brokerage and funded amounts, working closely with the other internal and external parties to increase efficiency by identifying and implementing process improvements.Responsibilities:
1. Provide support to the IBA Operations Head – Retail and other Senior Managers within the IBA Team to ensure departmental objectives are achieved
2. Ensure debt is collected from clients, insurers and other third parties in accordance with agreed targets, working with the business to reduce the aged and value of outstanding amounts.
3. Ensure amounts owed to providers, clients and other third parties are settled in line with targets and as they fall due.
4. Ensure the premium finance process operates effectively, working with providers and the business to minimise funding delays and queries.
5. Ensure the controls and processes within the team operate as designed, identifying weaknesses and implementing improvements.
6. Provide timely MI providing insightful commentary to assist with the iden...