We are looking for a proactive and enthusiastic Sales Manager to join our fantastic Sales Force at the stunning Bournemouth Highcliff Marriott FULL TIME. You will be working alongside a great team of experienced Associates who will ensure that you receive a warm welcome and understand the importance in exceeding our customer expectations.
JOB SUMMARY
We are looking for a proactive and enthusiastic Sales Manager to join our fantastic Sales Force at the stunning Bournemouth Highcliff Marriott FULL TIME. You will be working alongside a great team of experienced Associates who will ensure that you receive a warm welcome and understand the importance in exceeding our customer expectations.
Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.
What we offer:
* Competitive Salary
* Quarterly performance-based bonus scheme
* Private Healthcare
* Company Pension
* Fantastic career opportunities by joining the world's largest hotel group
* Generous travel perks including discounted room rates for yourself, family and friends
* Complimentary Parking
* Staff meals on duty
* Use of our on-site gym
* Employee Assistance Programme
CORE WORK ACTIVITIES
Understanding Market Opportunities & Driving Revenue
* Targets group/catering accounts, markets, or segments with heavy emphasis on proactive solicitation and account saturation.
* Partners with group/catering counterpart to effectively manage the business opportunity.
* Responds to incoming group/catering opportunities for the property that are outside parameters of the .
* Handles all opportunities if property does not participate in an EBC.
* Identifies, qualifies and solicits new group/catering business to achieve personal and each property's revenue goals.
* Focuses efforts on group/catering accounts with significant potential sales revenue.
* Develops effective group/catering sales plans and actions.
* Designs, develops and sells creative catered events.
* Maximizes revenue by upselling packages and creative food and beverage.
* Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
* Closes the best opportunities for each property based on market conditions and individual property needs.
* Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Providing Exceptional Customer Service
* Handles complex business with significant revenue potential as well as significant customer expectations.
* Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
* Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
* Supports brand's Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
* Provides excellent customer service in order to grow share of the account.
* Executes brand's Customer Service Standards and property's Brand Standards.
* Executes and supports the business Customer Service Standards and property's Brand Standards.
* Participates in and practices daily service basics of the brand.
* Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
* Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the property and brand.
* Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
Building Successful Relationships
* Works collaboratively with off-property sales channels (e.g.,, Market Sales, Strategic Accounts) to ensure sales efforts are coordinated, complementary and not duplicative.
* Manages and develops relationships with key internal and external stakeholders.
* Uses sales resources and administrative/support staff.
Additional Responsibilities
* Utilizes intranet for resources and information.
* Conducts site inspections.
* Creates contracts as required.
* Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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