Job summary A fantastic opportunity has arisen for a conscientious and dynamic administrator to join our closeknit and supportive Outreach Recovery Team in York (also known as "YORT"). YORT is based in Huntington House and provides community mental health services for adults in York and Selby. This facility is nestled to the west of Monks Cross, is a short walk away from the Community Stadium and Vanguarde Shopping Park. It is on the outskirts of York City Centre just inside the ring road (North), benefits from free on-site parking and is easily accessible by car, bus and bicycle. As a member of this small and friendly team, you will work in an open plan office on the first floor of the building. This floor is also home to other community mental health teams and is an area of high activity; no two days are the same. If you are looking for a new challenge, enjoy variety in your work and are looking to be part of a team striving to make a difference, we will welcome your application for this role Main duties of the job Whilst having previous experience in an administrative role is essential, NHS or other health care experience is not. We are first and foremost looking for individuals with a passion for people, customer service experience, extensive organisational skills, an interest in working in a health care setting and a 'can do' attitude. This role is at the heart of a dedicated and caring team and is a pivotal role in the day-to-day operations. As part of the administration team you will work closely with the medical secretary, Consultants and Nursing colleagues, supporting them in ensuring that high standards are maintained and they have everything they need to provide the best possible care for the service users. We are looking for someone who feels comfortable multi-tasking in a busy environment, can communicate confidently, is thorough and takes pride in their work, can build strong working relationships with a variety of people, can prioritise their workload and work to deadlines. About us With a starting salary of 24,071.00 per annum, a generous NHS pension scheme, a fantastic annual leave package (27 days annual leave plus bank holidays) and access to other NHS staff benefits and discounts, it is fair to say that this job has a lot to offer. And, it's not just the NHS pay scale and benefits that we offer that make joining our organisation an excellent choice, there are many training and development opportunities available, giving you the opportunity for career progression. All staff have regular 1-2-1s, quarterly supervision meetings and an annual appraisal, which provides lots of opportunity for discussion around achievements, challenges and aspirations. Staff recognition is very important to us; we work closely with colleagues to support development, the staff voice, and to recognise teams and individuals through our Greatix and Star Award schemes; highlighting the outstanding work being done every day. We recognise that Administrators are professionals and are a valuable asset to our organisation. We understand that they have a key role in the support and delivery of our services and that their contribution helps us in achieving our aim of consistently providing safe and high quality care for our service users. The kind of care we would want for ourselves and for our loved ones Date posted 23 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year per annum Contract Permanent Working pattern Full-time Reference number 346-NYA-209-24-A Job locations Huntington House Jockey Lane York YO31 8JN Job description Job responsibilities The following responsibilities are examples, please refer to the attached Job Description for the complete picture. Generic administrative activity such as: making telephone calls and answering the telephone, responding to letters and emails, checking/taking the post, liaise with other departments and sites across the North Yorkshire area, ordering supplies, calendar management (e.g. organising meetings/events), minute taking, data input, files and documentation prep (e.g. case notes), photocopying, filing. To be a point of contact on behalf of the clinical team, for service users, carers and visitors; responding to enquiries in a patient and helpful manner. To assist in cross-cover support as required for other community teams. To interact compassionately with service users and carers at all times. To promote a positive image of the mental health service, the Trust and the people who access our services You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role. Job description Job responsibilities The following responsibilities are examples, please refer to the attached Job Description for the complete picture. Generic administrative activity such as: making telephone calls and answering the telephone, responding to letters and emails, checking/taking the post, liaise with other departments and sites across the North Yorkshire area, ordering supplies, calendar management (e.g. organising meetings/events), minute taking, data input, files and documentation prep (e.g. case notes), photocopying, filing. To be a point of contact on behalf of the clinical team, for service users, carers and visitors; responding to enquiries in a patient and helpful manner. To assist in cross-cover support as required for other community teams. To interact compassionately with service users and carers at all times. To promote a positive image of the mental health service, the Trust and the people who access our services You must have the Right to Work in the UK in order to be successfully appointed to this role. Please note, this role does not meet the required eligibility criteria for sponsorship under the Skilled Worker visa and therefore the Trust is unable to offer sponsorship for this particular role. Person Specification Qualifications Essential Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period. Desirable Level 3 Qualification in Leadership and Management RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment Experience Essential Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information). Customer Service experience (face to face, answering calls, correspondence). Experience of organising completing demands and workloads. Experience of setting up and maintenance of administrative systems and processes Experience of working autonomously and proactively Desirable Experience of supporting/supervising staff. Experience of handling monies and working within financial guidelines. Knowledge Essential Comprehensive knowledge of Microsoft Office applications Understanding of data protection and the need for confidentiality and how to maintain this Knowledge of office systems and processes. Desirable Knowledge of NHS systems Personal Attributes Essential To build rapport, engage and develop positive relationships. Courteous and sensitive to others needs or feelings Positive, motivated and enthusiastic. Punctual and professional. Flexible in approach to supporting colleagues and the service To take responsibility for self and committed to continual personal development Able to work in accordance with the Staff Compact and Trust Values and Behaviours. Promoting a positive image of the Service Committed to promoting a positive image of people with mental health conditions and/or learning disabilities. Person Specification Qualifications Essential Level 3 Qualification in relevant field or equivalent experience or willingness to work towards Level 3 qualification in Leadership and Management Key skills/functional skills in literacy and numeracy Level 2 OR O Level (Grade C and above/New GCSE in Maths and English (Grade 4 to 9) are an essential requirement to be fully competent in the role. Where an applicant does not have the above qualifications or are unable to provide evidence of the certification, the applicant MUST achieve the required standards during their probationary period. Desirable Level 3 Qualification in Leadership and Management RSA Level 2 or equivalent Secretarial/administrative experience in a clinical environment Experience Essential Experience of working in an administrative environment (diary management, filing systems, meeting coordination, minute talking, data input, collating and presenting information). Customer Service experience (face to face, answering calls, correspondence). Experience of organising completing demands and workloads. Experience of setting up and maintenance of administrative systems and processes Experience of working autonomously and proactively Desirable Experience of supporting/supervising staff. Experience of handling monies and working within financial guidelines. Knowledge Essential Comprehensive knowledge of Microsoft Office applications Understanding of data protection and the need for confidentiality and how to maintain this Knowledge of office systems and processes. Desirable Knowledge of NHS systems Personal Attributes Essential To build rapport, engage and develop positive relationships. Courteous and sensitive to others needs or feelings Positive, motivated and enthusiastic. Punctual and professional. Flexible in approach to supporting colleagues and the service To take responsibility for self and committed to continual personal development Able to work in accordance with the Staff Compact and Trust Values and Behaviours. Promoting a positive image of the Service Committed to promoting a positive image of people with mental health conditions and/or learning disabilities. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Tees Esk and Wear Valleys NHS Foundation Trust Address Huntington House Jockey Lane York YO31 8JN Employer's website https://www.tewv.nhs.uk/ (Opens in a new tab)