Eclipse Hotels Group is an international hotel group with headquarters in London. The company’s current portfolio includes Holiday Inn, Holiday Inn Express, and CiTi Hotels across the UK, Europe, and the Caribbean. An excellent opportunity has arisen for a reliable and committed Hospitality Head Office Receptionist/Junior PA at our offices in Fulham. You have the opportunity to join a fantastic team who have the passion and drive to deliver first-class service and a quality employee experience. The reasons to work for us are the following amazing benefits: Complimentary lunch on duty plus snacks & refreshments available in the office. 28 Days holiday each year, including bank holidays. Free access to on-site gym. Worldwide employee discount in rooms and F&B outlets across over 5,000 IHG hotels. Hundreds of discounts to various entertainment and retail outlets. A lively and motivating work environment where you can continuously learn and develop yourself. Overview of the position: Telephone support: Answer incoming calls, direct calls, take messages in a professional manner, and act as a gatekeeper for the Managers. Deliveries support: Accept and direct deliveries, keep track of items for return, and ensure everyone is informed accordingly. Postage & Mailing: Receive and organize incoming mail, organize a courier upon request, take letters and parcels to the post office, and distribute post to each department on time. Reception support: Give a warm welcome to guests and visitors in the Reception area, assist visitors with sign-in and sign-out app, offer refreshments, set up meeting rooms in advance, and keep meeting rooms, reception, and pantry areas tidy at all times. Staff support: Book business travel & accommodation for Manager, online food shopping twice a week, place orders for staff’s Friday lunches, help out with organizing individual birthday cakes, and help out with organizing the group’s annual social events. Office support: Carry out regular stationery stock-taking & ordering, run inventory checks of food supplies and cleaning products, and regularly liaise with a cleaner. Reporting & Systems: Produce daily/weekly/monthly reports for the Director’s review & other senior staff members, and regularly use and administer Slack, Sign-in app, DropBox & other systems in place. Expense Management: Track and manage personal and professional expenses, and assist with preparing expense reports. Health and Wellness: Schedule and coordinate medical appointments Events Planning: Assist in organizing events, such as birthdays, anniversaries, and social gatherings. Schedule Management: Manage calendars, schedule meetings, and appointments Ad-hoc admin support Job Requirements: Ideally but not essential previous experience as a Receptionist or Office Coordinator ideally within Hospitality Customer-focused, self-starter, helpful, proactive, well-organized, quick to learn with great attention to detail and excellent presentation. Excellent communication skills, and good knowledge of Outlook, Word, Excel, Slack, and Webex. We are looking forward to meeting you