The Enviva team is driven by our shared vision for a renewable energy future. We are a fast-growing, purpose-driven, global energy company specializing in delivering sustainable wood bioenergy solutions. We are the world’s largest producer of sustainable wood pellets, which provide a low-carbon alternative to fossil fuels.
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This role will act as a key touchpoint for our customers and be integrated within the wider Commercial team. The Customer Account Manager will support a portfolio of key clients and be focused on growing long-term trusting and mutually beneficial relationships
Responsibilities
* Develop a solid and trusting relationship between Enviva and our key customers
* Day-to-day liaison and point of contact for any customer issues or suggestions
* Engage and collaborate with internal teams to support the proactive management of each client account in accordance with changing needs
* Track compliance for all parties against their contractual obligations to make sure payment, scheduling and other deadlines are met
* Support internal reporting requirements and work with a variety of stakeholders to ensure all contract and formal documents are properly approved, recorded and communicated
* Manage and maintain central information systems to ensure data is easily accessible intra-team to improve efficiency
* Regularly and accurately report on key metrics and KPIs
* Carry out additional projects and attend external meetings and events as required
Qualifications
* 3-5 years of experience working on complex customer accounts and delivering client-focused and value-based solutions
* Bachelor's degree or equivalent practical experience in customer relations and/or B2B sales
* Customer-focused ethos with an understanding of how to manage internal and external expectations
* Proven ability to influence and inspire customers and team members
* Excellent communication skills (verbal, written, and presentation); commercially astute, culturally aware, and articulate
* Responsible, accountable, and capable of balancing a varied and demanding workload
* Ability to multitask, prioritize, and mange time efficiently in a fast-paced environment
* Credible and capable of liaising with all levels internally and externally
* Attention to detail and experience creating comprehensive PowerPoint presentations and written materials
* Proficient with Microsoft Office Suite; Word, Excel, PowerPoint, and CRM systems.
Preferred Qualifications - What Will Set You Apart
* Experience or strong understanding of the biomass or renewable energy markets is a plus
* Experience in the sale of multiple products/ product lines in a complex international environment
* Intrinsically motivated, results oriented, and committed to a culture of continuous improvement
* Strong stakeholder management skills and the ability to build genuine relationships with ease
Travel requirements
Occasional travel required to customer locations and Enviva locations in the US.