SUMMARY OF THE ROLE
1. Service Desk Specialist
2. Competitive salary, depending on experience along with fantastic company benefits
3. Working at the Mammoet office in Thornaby, Teesside with regular UK travel required
Our ICT teams play a critical role in the smooth running of our business. With complex, challenging projects being tackled every day, we need people who are skilled in making sure effective IT support is available in the right place and at the right time.
Responsible to act as Service Desk Specialist for the UK business, your role will include conveying resolutions to customer issues, escalating unresolved queries to the next level of support, and following up with customers. Providing feedback, managing regional and global projects, and seeing issues through to resolution. This is a role whereby travel will be required to our other Mammoet UK office and project locations on a regular basis.
WHAT YOU’LL BE DOING
4. Provide support, service, and solutions to internal customers according to service level agreements.
5. Be responsible for answering and processing Service Desk e-mail queries
6. Provide first level & second level end-user support cascaded by the IT Service Desk from our Global Head Office
7. Support in troubleshooting of hardware, printer/print server, MS Windows, Standard Microsoft Software, Outlook Client, network (WLAN, LAN, network equipment), and other in-house application issues
8. Engaging with business stakeholders, gathering requirements, and prioritizing demands to drive Regional and Global IT projects or initiatives.
WHAT YOU’LL NEED
9. Minimum degree in IT or equivalent
10. English, fluent proficiency verbal and written
11. Experience in supporting Microsoft Office Suite, Networking, Active Directory Domain, Windows OS, Azure Active Directory
12. Experience in supporting Business Applications such as CRM, SAP S4 Hana, etc.
13. Team player and able to work with minimal supervision
14. Service-minded and good problem-solving skills
15. Willingness to travel to other Mammoet UK office and project locations regulary
WHAT YOU’LL GET
16. Competitive salary depending on experience
17. Fantastic company bonus scheme
18. 25 days holiday plus bank holidays, with extra days for length of service
19. Buy and sell holiday scheme
20. Enhanced maternity and paternity leave
21. Employee wellbeing programme with EAP and counselling available
22. Training and development opportunities
23. Life assurance