Front of House Manager – Exciting, Fast-Paced Role About the Role: Are you a dynamic leader who thrives in high-energy, fast-paced environments? Freemans Event Partners is looking for an experienced Front of House Manager to take charge of our Union 15 food and beverage unit at Twickenham Stadium. This role is at the heart of our event-day operations, requiring exceptional organizational skills, strong leadership, and the ability to maintain seamless communication between the front and back of house under intense pressure. Key Responsibilities: Front-of-House Leadership: Take full control of FOH operations, ensuring efficiency and high-quality service in a high-pressure, fast-moving environment. Guest Satisfaction: Drive exceptional customer service, addressing guest needs quickly and effectively in a busy setting. Team Management: Lead, train, and motivate FOH staff to perform at their best in a high-intensity atmosphere. Seamless Communication: Act as the vital link between FOH and BOH teams, ensuring fast and accurate communication to deliver smooth service. Quick Problem Solving: Anticipate and resolve challenges in real-time without disrupting service flow. Stock & Presentation: Oversee food and beverage displays, ensuring they are replenished and visually appealing during peak times. Compliance: Maintain strict adherence to food safety, hygiene, and health and safety standards in a demanding, fast-paced environment. What We’re Looking For: Proven Experience: Demonstrated success as a Front of House Manager or similar role in a fast-paced, high-volume food and beverage operation. Exceptional Leadership: A hands-on leader who can inspire and manage teams effectively under pressure. Adaptability: Quick thinking and the ability to stay calm while juggling multiple priorities in a hectic setting. Communication Skills: Excellent coordination between FOH and BOH teams to maintain efficient operations. Customer Focus: A commitment to delivering outstanding guest experiences, even during the busiest moments. Knowledge: Familiarity with food safety standards and health regulations. Commitment to all 6 nations games. 46 guaranteed shifts throughout 2025 for the right individual Flexibility: Willingness to work weekends, evenings, and event days in a high-energy, event-driven role. What We Offer: Competitive pay that reflects your experience and ability to perform under pressure. The chance to lead a team at Twickenham Stadium, one of the UK’s most iconic venues. Be part of the action at world-class events and matches. Opportunities to grow within Freemans Event Partners’ event catering operations About Freemans Event Partners: Our Bars team specialises in complete bar services tailored to any event with a focus on driving revenue and volume whilst still upholding the highest standards. Presenting the ‘Perfect Serve’ experience with our partner brands such as Heineken UK, Moët & Chandon, Bacardi, ABinBev and Diageo. We pour over 150 types of spirits, cocktail combinations, champagne, lager and cider, and 6.2 million pints of beer every year so your customers never leave thirsty. We provide high-quality bars services for events, including festival bars, concerts, stadiums and sporting venues. We have long-standing partnerships with some of the biggest names in the event industry, including Boomtown Fair, Victorious and We Are FSTVL, as well as concert and sporting venues, including London Stadium and Twickenham Stadium.