Establish and maintain an efficient, competent, motivated team of staff to deliver the services required within the relevant budgetary constraints.
Manage all communication and specific switchboard services for the Trust, this will include the call centres based at RSCH and PRH.
* Manage all aspects of a complex incremental change within the services relevant to the switchboard, specifically ensuring the implementation and mobilisation of the equipment whilst maintaining the integrity of the service and efficiency of the systems.
* Implement, integrate and mobilise switchboard systems to deliver and maintain an efficient response service in respect of all hard and soft facilities enquiries and requests for transport.
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed.
We’re proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We’re here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it, including where possible, flexible working to support work-life balance - because we know that to look after others we must first look after ourselves.
As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do.
We look forward to receiving your application and the start of your journey with UHSussex.
For further details / informal visits contact: Name: Abi Steers Job title: Interim Head of Switchboard Email address: abi.steers@nhs.net Telephone number: 01273 067 878 (email preferred).
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