Rewards and Benefits on Offer Varied and interesting role Monday to Friday working hours Excellent company culture Temporary to permanent position MTrec’s New Client Opportunity Our client is a successful and established company based in Crook, County Durham. They are looking for a Customer Service Representative to work with them on a full time, temp to perm basis. If you meet the person specification for the role below, please apply for an immediate response. The Role you will be Doing Ensure a high quality, customer focused service at all times Show excellent communication skills with a wide range of customers, suppliers and colleagues Liaise and maintain a good rapport with suppliers and couriers for both products and services Use various IT systems such as Microsoft packages and in house company systems Engage with customers to ensure needs are met and communicate back to ensure customer satisfaction Manage complaints in a timely, professional manner Have a professional manner when communicating over both the phone and emails Respond to email enquiries regarding sales questions Answer all incoming sales and customer service calls Prepare finance options and applications for the company, and approve/cancel when applicable Send payment emails to customers requesting payment on BACS orders Gain an excellent product knowledge and efficiently assist customers Partake in managing social media platforms Support team members with payment queries Support team with product knowledge About You Have previous experience in a customer service based role Have excellent communication skills Deliver an excellent customer experience at all times Have knowledge of Microsoft packages Be IT literate Have the drive to maximise sales Work collaboratively with the team to ensure high performance and a customer driven environment