Summary
We are seeking two apprentices for our PCM and Operations Excellence departments. These roles will focus on supporting air freight metric reviews, IKO’s and product process improvements. Successful candidates should have a keen interest in data analytics, problem solving including trend identification and data interpretation.
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
International freight forwarding specialist (level 3)
Hours
Monday to Friday, 9.00am - 5.30pm.
37 hours 30 minutes a week
Start date
Thursday 1 May 2025
Duration
2 years
Positions available
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
We are seeking two apprentices for our PCM and Operations Excellence departments. These roles will focus on supporting air freight metric reviews, IKO’s and product process improvements. Successful candidates should have a keen interest in data analytics, problem solving including trend identification and data interpretation, and will contribute to process improvement initiatives.
* Support with carrier performance reviews
* Manage operational exceptions and perform post-flight checks
* Maintain and analyze the PCM/Gateway operations dashboards
* Acquire knowledge of various roles within the AFR departments
* Enhance understanding of current product processes
* Ensure compliance with the DPDHL Code of Conduct and relevant regulations (e.g., anti-corruption)
* Contribute to the ‘First Choice’ continuous improvement program
* Attend monthly team briefings and weekly performance discussions
* Complete all required statutory and mandatory training
* Each apprentice will be assigned a mentor throughout the program
The successful candidates will follow the below training schedule:
1 apprentice will focus on Operations Excellence for the first year, followed by 1 year in PCM/Gateway.
1 apprentice will focus on PCM/Gateway for the first year, followed by 1 year in Operations Excellence.
Where you’ll work
Danzas House
Dawley Park
Hayes
Middlesex
UB3 1HJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED
Your training course
International freight forwarding specialist (level 3)
Equal to A level
Course contents
* Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
* Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
* Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
* Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
* Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
* Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
* Identify and source data from customers, systems or colleagues.
* Identify and resolve problems in line with responsibilities.
* Create and maintain productive working relationships with internal and external customers.
* Adapt communication based on the situation and the audience.
* Identify problems outside of limits of responsibility and escalate within company policy.
* Communicate in writing, preparing communications on technical matters.
* Communicate with others verbally, including internal and external customers.
* Air. Use and adapt terminology appropriate to the air freight industry.
* Air. Select and use documentation appropriate to the air freight industry.
* Ocean. Use and adapt terminology appropriate to the ocean freight industry.
* Ocean. Select and use documentation appropriate to the ocean freight industry.
* Road. Use and adapt terminology appropriate to the road freight industry.
* Road. Select and use documentation appropriate to the road freight industry.
* Select freight forwarding services based on customer requirements, taking into account country specific factors, delivery times and modes.
* Use generic or bespoke ICT systems in order to enter and monitor data on importing or exporting goods.
* Book, plan and monitor international shipments, using manual or ICT systems, in accordance with the rules and regulations that apply to that area of the world and to the goods consigned.
* Prepare a customs declaration to a national standard, or give custom clearance instructions to a third party.
* Use data systems to submit the information required by customs authorities as part of the management of the international movement of goods.
* Produce freight costings and invoices in line with Incoterms, customer profile or sales contract.
* Identify and source data from customers, systems or colleagues.
* Identify and resolve problems in line with responsibilities.
* Create and maintain productive working relationships with internal and external customers.
* Adapt communication based on the situation and the audience.
* Identify problems outside of limits of responsibility and escalate within company policy.
* Communicate in writing, preparing communications on technical matters.
* Communicate with others verbally, including internal and external customers.
Your training plan
On-the-job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps.
Requirements
Essential qualifications
GCSE in:
* 5 GCSE’s including Maths and English (grade A*-C/ 4-9)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Problem solving skills
* Administrative skills
* Team working
* Initiative