You will act as first point of contact for customers and advisers/brokers, providing high quality support, guidance and advice, process insurance claims directly from the customer from investigation, negotiation through to settlement of the claim.
Manage a portfolio of customer claims relating to insurance products which could be personal or commercial, working within agreed guidelines and delegated authorities, whilst ensuring compliance with internal policies, standards and regulatory requirements, report and record any irregularities.
Deal with inbound and outbound calls and digital interactions from customers, brokers, suppliers and internal teams, develop technical expertise in responding to and resolving queries, problems or other customer needs, identify and escalate issues to technical claims if required.
Build rapport with customers, role model customer service standards, best practice and performance outcomes for the team, identify and suggest improvements to claims handling experience and efficiency. Stay up to date with industry trends and best practices, undertake relevant training and provide support with various projects and initiatives as needed.
Starting salary between £23,900 to £27,300 (depending on location, skills, experience, and qualifications)
~ Bonus opportunity - 6% annual salary Actual amount depends on your performance and Aviva's.
~ Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
~25 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
~ Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
~ Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
~ Brilliantly supportive policies including parental and carer's leave
~ Flexible benefits to suit you, including sustainability options such as cycle to work
~ Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
~ We also consider all forms of flexible working, including part time and job shares.
To find out more about working at Aviva take a look here
Once you've applied, please send us an email stating that you have a disclosed disability, and we'll interview you.
We'd love it if you could submit your application online. britton@aviva.