Our client has been delivering successful occupational health and case management solutions to major employers across the UK for over 20 years. Due to expansion, our client is looking for a Case Manager to join the Team in Tewkesbury.
Main duties will consist of case management and immediate support for employees who are absent from work, as well as liaising and advising HR contacts and managers on health and occupational health issues. The role is telephone triage, so candidates will need a confident telephone manner. This role is office-based in Tewkesbury. Hybrid working after training is an option.
Training will be given, but the ideal candidate will be degree educated within a health-related subject (such as psychology, occupational health, physiotherapy, sports therapy, nursing, or counselling/CBT) and have work experience from within an office-based customer-focused role.
My client is looking for someone who is self-motivated, ambitious, keen to learn, and has a successful career. This is a fantastic opportunity to join a growing and dynamic company.
Purpose of the Role
* Proactively manage cases of absent employees as requested by their companies.
* Deliver return to work assessments, OH and healthy lifestyle advice.
* Provide ongoing telephonic advice and support to HR and management on all aspects of the OH service and cases.
* Provide timely, concise, and well-written reports that provide the right balance of recommendations for the organisation.
* Support other case managers and provide specialist OH advice to complex cases.
Minimum Requirements
* Relevant health-related degree (or extensive relevant experience).
* Previous experience of working within a customer-focused environment (such as call center, personal injury claims, sales, or emergency response) would be ideal.
* Excellent communication skills.
* Able to listen, assess, and ask probing questions while adhering to confidentiality.
* Good IT skills, Microsoft Office, and accurate keyboard skills.
* Good time management skills and able to organize own workload.
* Keen interest in health, nutrition, exercise, and helping people to enjoy a healthy work/life balance.
To apply for this role, please email an up-to-date CV and call us for more details. Candidates should be prepared to visit our office in Tewkesbury.
#J-18808-Ljbffr