Customer Interaction: Engage with customers through online chat, email, or social media to answer queries and provide assistance. Order Processing: Handle the processing of online orders, ensuring accuracy and timely delivery. Product Knowledge: Maintain up-to-date knowledge of products and services to effectively assist customers. Sales Support: Assist in the sales process by recommending products, upselling, and cross-selling. Inventory Management: Monitor stock levels and coordinate with the inventory team to ensure product availability. Complaint Resolution: Address and resolve customer complaints and issues promptly and professionally. Reporting: Generate sales reports and provide insights to improve the online sales process.