Job Title - Service Delivery Manager – Smart Metering Basic Salary - £41,000 - £46,800 per annum company car Locations of Patch London to Leicester - The role is Field and Home based Role and Responsibilities: Overview: The role of the Service Delivery Manager is to oversee the delivery of Smart Metering solutions to ensure customer satisfaction, efficient operations, and high-quality service. The job holder should possess strong leadership skills, a solid understanding of smart metering services, and a commitment to safety, quality and excellence. Key Responsibilities: Operational Oversight: Recruit, onboard and induct resources to serve the needs on the business. Manage daily operations of smart metering service delivery, ensuring all work is completed on time and to specification. Develop and implement processes, managing procedures to improve efficiency and quality of service. Team Leadership: Lead, mentor, and motivate a team of 15 – 20 x engineers. Conduct regular TBT’s (Tool Box Talks) Conduct regular performance reviews and promote continuous improvement. Customer Relationship Management: Build and maintain strong relationships with client, ensuring their needs are met and expectations exceeded. Address customer inquiries and complaints promptly and effectively. Safety & Quality Assurance: Undertake Health & Safety Checks across team in line with company requirements. Conduct monthly WIP and PC audits to ensure compliance with company, industry standards, safety regulations and quality of service. Provide management intervention where standards are not being met and deliver improvements Financial Management: Manage and approve engineers weekly time sheets ensuring appropriate controls are in place. Monitor costs and resources, ensuring efficient use of company assets. Reporting and Analysis: Prepare and present regular reports on service delivery performance, customer satisfaction, and operational efficiency to senior management. Analyse data to identify trends and areas for improvement. Business Development: Collaborate with the commercial team to promote smart metering services and develop new business opportunities. Stay updated on industry trends and competitor activities. Qualifications · MOCOPA Authorisation · GAS Safe Accreditation to CMA1 and MET1 as a minimum. · Coaching and training skills · Current driving licence · Ability to lead, manage and motivate field staff and meet targe · Previous Dual Fuel experience What you will have to work: · Hours per week: 40 · Normal working hours: - Monday to Friday 8am – 5pm