Job Title - Service Delivery Manager – Smart Metering
Basic Salary - £41,000 - £46,800 per annum + company car
Locations of Patch London to Leicester - The role is Field and Home based
Role and Responsibilities:
Overview: The role of the Service Delivery Manager is to oversee the delivery of Smart Metering solutions to ensure customer satisfaction, efficient operations, and high-quality service. The job holder should possess strong leadership skills, a solid understanding of smart metering services, and a commitment to safety, quality and excellence.
Key Responsibilities:
1. Operational Oversight:
* Recruit, onboard and induct resources to serve the needs on the business.
* Manage daily operations of smart metering service delivery, ensuring all work is completed on time and to specification.
* Develop and implement processes, managing procedures to improve efficiency and quality of service.
2. Team Leadership:
3. Lead, mentor, and motivate a team of 15 – 20 x engineers.
4. Conduct regular TBT’s (Tool Box Talks)
5. Conduct regular performance reviews and promote continuou...