Job summary Closing Date: 11/11/24 (this may change dependent on response) Shortlisting to take place in the week following closing date: commencing 12/11/24 Interview expected to take place in the week following shortlisting: commencing 18/11/24 The post holder will be part of a wider Acute Oncology Service (AOS) and work closely with patients who have been referred to or contacted the team via the help line. They will provide comprehensive support to the Acute Oncology multidisciplinary team through the co-ordination of primary and tertiary referrals and improve patient experience by providing support, information and reassurance to patients throughout the cancer pathway. Main duties of the job o Improving patient experience by being a sole point of contact for patients and their families, providing support and information throughout the entire CUP cancer pathway. o Reducing patient cancellations and DNAs (Did Not Attends), therefore speeding up patients' progress through the optimal lung pathway. o Increase in compliance with key cancer waiting time targets', including ensuring every patient referred for the investigation of suspected cancer finds out, within 28 days, whether they do or do not have a cancer diagnosis. o To improve patient experience when trying to contact other services with the cancer team. o To deal with non-complex tasks to allow the AOS CNS to focus their expertise on managing the complex care needs of patients when contacting the help line. About us Our People Charter outlines the behaviours we can expect from one another and what you can expect from Bradford Teaching Hospitals Foundation Trust: We value people We are one team We care We're keen to meet people who share these values and are passionate about delivering the highest quality of care to our patients. Date posted 28 October 2024 Pay scheme Agenda for change Band Band 4 Salary £26,530 to £29,114 a year PA Contract Permanent Working pattern Full-time Reference number 389-24-6682942 Job locations Bradford Royal Infirmary Duckworth Lane Bradford BD9 6RJ Job description Job responsibilities The post holder will be required to work across a range of IT systems to coordinate the booking of patient appointments in the timed optimal Cancer of unknown Primary (CUP) pathway. They will work both directly and indirectly with patients and their families/carers to assist in coordinating the care of patients through their hospital care journey, providing the patient with the relevant information and ensuring patients arrive fully prepared for any interventions. The post holder will provide psychological, emotional and practical support, acting as a point of contact for patients and their families and as a liaison point between referral units. Job description Job responsibilities The post holder will be required to work across a range of IT systems to coordinate the booking of patient appointments in the timed optimal Cancer of unknown Primary (CUP) pathway. They will work both directly and indirectly with patients and their families/carers to assist in coordinating the care of patients through their hospital care journey, providing the patient with the relevant information and ensuring patients arrive fully prepared for any interventions. The post holder will provide psychological, emotional and practical support, acting as a point of contact for patients and their families and as a liaison point between referral units. Person Specification Experience Essential Experience of working in a patient / client focussed environment Experience of working in a hospital/NHS environment Experience of supporting/teaching patients and carers Use of Trust IT systems including PPM / extracting data from NHS IT systems and uploading data Desirable Previous experience working within a cancer service Experience co-ordinating a patient workload Basic counselling Skills Essential Professional attitude to work, diplomatic and calm under pressure Ability to work flexibly and adapt to changes in work circumstances Reliable, enthusiastic and self-motivated Able to work on own initiative and as part of a team Thoroughness and attention to detail Effective organisational, prioritising and time management skills Ability to solve problems and make decisions under pressure Demonstrate a proactive approach to work Ability to retrieve information from a wide range of sources and in different formats. Computer literate / experience using trust IT systems. Strong interpersonal skills, concise verbal and written communication skills Ability to communicate at all levels and in difficult circumstances Tactful and diplomatic with the ability to sensitively ask about information needs. Knowledge Essential Thorough knowledge of patient administration processes Advanced knowledge of medical terminology Desirable Knowledge of tracking and monitoring patients using information systems Knowledge of Trust administrative protocols, policies & procedures Knowledge of relevant cancer treatments, interventions and terminology. Qualifications Essential Educated to GCSE level with a minimum of five ECDL or equivalent IT experience Desirable NVQ 2/3 in Health or Social Care or equivalent experience Basic Communication skills training (e.g Sage/ Thyme) or willingness to undertake Person Specification Experience Essential Experience of working in a patient / client focussed environment Experience of working in a hospital/NHS environment Experience of supporting/teaching patients and carers Use of Trust IT systems including PPM / extracting data from NHS IT systems and uploading data Desirable Previous experience working within a cancer service Experience co-ordinating a patient workload Basic counselling Skills Essential Professional attitude to work, diplomatic and calm under pressure Ability to work flexibly and adapt to changes in work circumstances Reliable, enthusiastic and self-motivated Able to work on own initiative and as part of a team Thoroughness and attention to detail Effective organisational, prioritising and time management skills Ability to solve problems and make decisions under pressure Demonstrate a proactive approach to work Ability to retrieve information from a wide range of sources and in different formats. Computer literate / experience using trust IT systems. Strong interpersonal skills, concise verbal and written communication skills Ability to communicate at all levels and in difficult circumstances Tactful and diplomatic with the ability to sensitively ask about information needs. Knowledge Essential Thorough knowledge of patient administration processes Advanced knowledge of medical terminology Desirable Knowledge of tracking and monitoring patients using information systems Knowledge of Trust administrative protocols, policies & procedures Knowledge of relevant cancer treatments, interventions and terminology. Qualifications Essential Educated to GCSE level with a minimum of five ECDL or equivalent IT experience Desirable NVQ 2/3 in Health or Social Care or equivalent experience Basic Communication skills training (e.g Sage/ Thyme) or willingness to undertake Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Bradford Teaching Hospitals NHS Foundation Trust Address Bradford Royal Infirmary Duckworth Lane Bradford BD9 6RJ Employer's website https://www.bradfordhospitals.nhs.uk (Opens in a new tab)