Respond to all incoming telephone calls promptly and in a courteous manner. To take and redirect messages both accurately and timely Explain practice procedures to new patients and temporary residents, providing new patients with all the necessary documentation and appointments to enable them to register with the practice Greet and care co-ordinate patients and visitors Arrange appointments and requests for home visits, deal with general enquiries, complaints, requests for results and any emergencies in keeping with the practice protocols Encourage patients to use the online booking system to book appointments and make medication requests Advise patients on relevant charges for private services Respond to the needs of clinicians during surgery Retrieve and file patient records and documentation as required Complete tasks in a timely manner Input and extract information from the practice computer system Keep reception and waiting areas up to date and tidy Open up and secure premises after closing Shred confidential documents Ensure comprehensive communication between staff particularly at the end of a shift when handing over any ongoing queries or issues Liaise with hospital and community departments regarding patient care Process NHS 111 direct bookings Process online consultation forms received Deal with patient access queries Communicate notification of employee sickness in a timely manner