At KFH, our branch coordinators are at the core of our branch network, supporting sales and lettings negotiators, as well as branch directors, to deliver high-quality customer service. We are seeking an individual experienced in building strong relationships with customers and colleagues, capable of collaborating effectively, sharing administrative knowledge, and embracing our legacy of continuous improvement.
As London's largest property services group with over 60 branches across the capital, we offer a wide range of services including block management, commercial, residential, and financial services. We manage over 15,000 units in various schemes across 130 locations, with a portfolio valued at £10 billion. Our team includes some of London's most qualified chartered surveyors and valuers, providing comprehensive services for both corporate and private clients. Our employees are central to our success, supporting each other and delivering exceptional service with integrity. We value collaboration, experience, and innovative thinking.
You will report to the Regional Administration Manager.
Responsibilities of a Branch Coordinator include:
1. Communicating with customers via phone, email, and face-to-face interactions, maintaining company standards
2. Preparing valuation packs
3. Using and maintaining KFH’s CRM system as required
4. Producing and issuing all necessary paperwork for clients and solicitors
5. Ensuring compliance procedures are followed
6. Communicating with third-party companies
7. Coordinating with KFH’s Accounts department regarding payments
8. Providing high levels of customer service
9. Supporting sales and lettings negotiators, and branch directors
We are looking for a coordinator with a proven track record in administration, excellent communication skills, and a passion for delivering outstanding customer service. The ideal candidate will help us achieve the right results and enhance our reputation.
KFH is an equal opportunity employer committed to creating a diverse and inclusive environment for all employees.
Click here to see all our company benefits, including additional earning potential and discounts.
KFH. People. We get it.
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